Participating Frequently

Question

H.264 Exports are corrupted during last few seconds of the exported clip

Forum|Forum|4 years ago
July 26, 2021
4 replies
3438 views

I am exporting H.264 clips like I always have with Premiere Pro and Encoder. Both apps seem to export correctly until you play them back and the last 10-5 seconds of each video are a freeze frame and no audio.

This continues to happen with every H.264 file I export. MOV files and all other export types work perfectly.

This topic has been closed for replies.

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Phillip Harvey

Community Expert

If you are using the Hardware Encoding feature when encoding directly to H264, I would suggest trying the Software Encoding. It's a slower but more reliable render, and I think it looks better too.

M

michael23064294xlnx

Participant

been having this same problem for the last few months. Various Macs and Adobe versions. Just now realized that h.264 setting was the problem. so far 100% no errors using QuickTime.

I had heard of the software Encoding trick, but that is only hit or miss at fixing the problem.

Super annoying.

F

florianl233539

Participant

Hello!

Are there any news about this Issue? - I am fighting with this problem now for the last half a year and i am sick of it .... are there any new settings that effect this freeze in the last 3-5 seconds?

Kind Regards!

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lynnb29351095

Participating Frequently

Has this been resolved? I've been having the exact same issue with all of my h.264 mp4 exports. Last 5 seconds freeze frames and doesn't properly export the full video. I've even tried exporting a prores file then bringing that into media encoder and making a h.264 mp4 out of that file and I still get the same corrupt result. This has been an issue for me with the lastest 2 versions of premiere. I have to export a prores file, open premiere CS6 and import that prores file and export the mp4 file that way. An exremley annoying workaround for an editor that works in a fast-paced agency.

MyerPj

Community Expert

Where do your clips come from? Phone? It sounds like it could be a problem with Variable Frame Rate video, there are somewhat consistent issues using that. You can use Shutter Encoder to create a constant frame rate. Use something like ProRes to edit better and not loose quality.

https://www.shutterencoder.com/en/

Davis JacksonAuthor

Participating Frequently

Thanks for the response.

Actually all of the footage I am using is from a Blackmagic 6K Pocket Cam. B-Raw / 23.98.

The issue seems to be consistent every export, corrupting the last 3-5 second of everyone.

Exports in ProRes 422 LT all play perfectly fine and most of my exports are set to this, but I occasionally need to export for social post.

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lynnb29351095

Participating Frequently

Did you ever find a setting or solution to this issue? I'm having the same problem. Exporting quicktime prores files and bringing them into Premiere CS6 to encode the mp4. Most clients want mp4 files so this is an extremely obnoxious issue to deal with. It seems to happen randomly too, not all of my mp4 exports will corrupt...

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Sumeet_Kumar_Choubey

Community Manager

Hi Davis Jackson,

We're sorry to hear about this. Let us know the version of Premiere Pro that you are using. Also, are you playing the exported media in QuickTime player? If so, have you tried importing the exported media in Premiere Pro & checked if it's playing properly in Premiere?

Thanks,

Sumeet

Davis JacksonAuthor

Participating Frequently

Thanks so much.

Version 15.4

I am playing the media in QuickTime and other players and it is having the same issue.

I have imported the media back into Premiere Pro and it plays smoothly there.

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