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Abbottoklus
Inspiring
April 11, 2022
Answered

h264/HEVC hardware accelerated encoding/decoding causes GPU to crash

  • April 11, 2022
  • 11 replies
  • 11304 views

Posting this to see if anyone else has had this issue, and to solve the mystery if you've been trying to fix it.


I got my hands on Zotac RTX 3080 last July, and while I reaped obvious benefits, it came with one huge, irritating drawback - Premiere and Media Encoder started crashing my GPU. There was a 50% chance my GPU would crash whenever I clicked/tabbed away from Premiere or AME during specific situations:
- loaded new footage
- waited for footage/thumbnails to process when opening an existing project
- sent a video to export
- started rendering an export


My PC would lock up for ~30 seconds, then the screen would go black, GPU would reboot and anything that was open and relied on GPU (Adobe apps, vimeo/youtube tabs, etc.) would need to be closed and restarted. I tried everything I could think of to troubleshoot it, changing various cache settings, reinstalling the apps and drivers, switching between studio and game drivers, tweaking GPU settings, etc. I was determined not to give up on my $1300 monstrosity and go back to my 1080, which never had any of these issues, and was now installed in my media server machine anyway.


But after months of this, I was ready to give up and RMA the damn thing. That's when I had one last realization, that the crash never occured when loading footage that wasn't h264/HEVC. So I disabled hardware accelerated h264/HEVC decoding/encoding and like magic, all my problems were solved. Hasn't been a single crash since, though it comes at the cost of slower exports and no longer being able to smoothly playback certain flavours of mp4, which unfortunately makes up about 80% of the footage clients send me.


If anyone else has dealt with this and found a way to leave hardware acceleration on please let me know. The only step I didn't try was a full system reformat. That's on the horizon in the next couple weeks when I upgrade to a 5900X so at that point I'll turn it back on and see how it goes.


System specs:
- Zotac Gaming RTX 3080 Trinity OC (stock speed)
- Ryzen 3900X (stock speed)
- G.SKILL Trident Z Neo Series 64GB RAM
- Gigabyte X570 Aorus Elite WiFi MB

This topic has been closed for replies.
Correct answer petrop

I think i found the Problem on my PC. I deactivated HAGS in Windows and its looks like no Problems anymore.

11 replies

Inspiring
April 11, 2022

I have experienced the same things with an i9 9900K and RTX 2070 system using BRAW, Pro Res and R3D files. Having said that your system might have the same problem as mine (video below). Keep in mind we should be able to use Quick Sync and Nvenc. It would be nice if one of the programmers could respond

https://www.youtube.com/watch?v=CyFu9vhOuHI&t=5s

Abbottoklus
Inspiring
April 14, 2022

I've noticed Premiere's increasingly worse issues with playback over the last couple years as well. Maddening to have some of the most recent and best rated hardware on the market but still feel like I had better performance at times on my 10 year old machine.

Inspiring
April 29, 2022

The Adobe staff blew me off when I showed them the video! In fact they stated they did not see a problem! I am like WTF? At this point in time Adobe simply does not care about their products. They just want the money.