Hardware acceleration unavailable - Intel UHD 610 with QuickSync enabled (Pentium Gold G5400)

Question

I have a HP Desktop Pro G2 with 8GB of DDR4 memory and Intel Pentium Gold 5400 Processor, running Premiere Pro on an SSD drive.

Illustrator, Photoshop (2022 both) recognize and fully utilize my integrated graphic card

On the other hand, no version of Premiere Pro or Media encoder have been able to support hardware acceleration, OpenCL is greyed out in Project settings as well as Accelerated Media Playback.

GPUSniffer from Premiere Pro (2018,2020,2022) reports insufficient compute unit count.

What I have tried :

- Uninstalling all display drivers with DDU and reinstalling manufacturer ones

- Updated Itel graphics with the latest on Intel website

- Updated all drivers through Windows update

- Used Cleaner tool to wipe every Adobe file and reinstall the apps

- Run as administrator, Reboots

- Used benchmarking tools and other video conversion softwares to confirm that Quicksync is functional, so is OpenCl.

I have the impression my CPU, though Quick sync capable just can't be used by Premiere Pro or Media Encoder, it is rather surprising so I have turned to the community seeking for advice.

Any help is greatly appreciated, Thank you.

RjL190365 · Answer

Unfortunately, Premniere Pro requires a much, much more powerful GPU just to even enable GPU acceleration at all. You're "permanently" stuck with software-only rendering, I'm afraid, seeing as you have not just integrated graphics, but an extremely feeble integrated graphics at that. Your IGP has only 12 execution units - but Premiere Pro now requires 20 or more execution units in the IGP just to even enable MPE OpenCL GPU acceleration at all.

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