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Question

Hardware encoding Issue on h.264 video export: Premiere Pro 2022 on 2021 Imac w/ m1 Chip

Forum|Forum|4 years ago
November 11, 2021
8 replies
6429 views

I recently updated premiere pro 2022 on my 2021 imac (m1 chip processor).

I have never had this issue on the 2021 version of premiere, but now when I try export a h.264 video from timeline like I've always done, I get an error message about compiling the video.

I have tried all these suggestions already:

- restarted the computer

- made a new sequence

- made a new project

*none of these worked.

Also for some reason after I updated premiere, I can no longer click on the drop-down box for the video renderer settings in my project settings. The box that reads "mercury playback engine ...." is grayed-out and unable to be selected or reconfigured. From what I've gathered, this means premiere is not able to read my mac's GPU maybe?

H.264 videos will export fine when I select "software encoding" on the export settings of my project. But I'd like to be able to use the Hardware encoding. Any help figuring out how to fix the issue of hardware from an M1 chip apple machine not being able to work with premiere pro (and the 2022 version of Pr specifically) would be IMMENSELY appreciated. I am losing my mind trying to figure this out.

Thanks.

This topic has been closed for replies.

D

defaultbxq7ffxr75jvAuthor

Participating Frequently

Someone from Adobe! Please respond! There are now 26 replies in this thread. One would hope this would be enough to flag someone's attention to respond to this issue!

R Neil Haugen

Legend

Product Support Manager Kevin Monahan has several posts in this thread ...

Neil

Everyone's mileage always varies ...

C

chfilm

Inspiring

Suddenly we have the same issue on a 16" 2021 M1 Max... only software export works with h264 across the entire adobe suite. Please look into this!

S

ScottyEdits13

Participating Frequently

Anyone figure this out yet? Been having the same issue just purchased this 2021 m1 macbook pro 16gb of Ram for a huge editing project and it's performing worse than my 2014 macbook pro. Export errors due to running out of application memory, no way to enable gpu acceleration. Glitchy timeline like I've never experienced and dont even know how to explain. Terrible playback, super long render times. I'm running mac osx 12.5 and updated to premiere 22.5 and was crashing like crazy I read somewhere that premiere 22.1.2 was better so I Installed that and I can atleast see where I'm positioning graphics now but it's still not great. On 22.5 I would have to guess where I was aligning the graphic because it would not show me in real time on a paused sequence then re render to see where it went and guess again. How can you say that's optimized for m1 if you can't even enable gpu acceleration?

Kevin J. Monahan Jr.

Community Manager

Hi, ScottyEdits,

I am so sorry about your performance issues. I also have an M1 MacBook Pro with average specs. I'll do additional testing today to see if I have similar issues. I'll certainly report those. In the meantime, you can upvote a bug report on User Voice. Here is one that could use some traction here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/45352495-m1-playback-delay-and-slow-encoding

I have some concerns, though. What kind of footage are you working with? Is it 4K? Have you scaled it to HD? Do you have a lot of GPU-accelerated effects in the Timeline? What about other hardware? For example, are you using a second or third monitor? That can impact performance.

These M1 Macs are great, but when it comes to GPU acceleration, they seem to have their limits (like regular video cards do). I advise you to install Premiere Pro Beta and test your workflow before updating to the next version. I hope Beta will perform better, and you can upgrade and solve some of these problems. I will also give Beta a shot with my 4K footage.

Though I can't verify this, I have also heard that the current version is less performant than the previous version. You can also reinstall that application if the Beta has not solved your issues.

Let me know if you have any questions or feedback I can bring back to the team.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

TobiasAM

Participating Frequently

Suddenly encountered the same problem. I had to uncheck hardware encoding to be able to export H.264 again...

It is the first time this has happened to my M1 Macbook Pro, which I have used for almost 3 months now.

6

610SRS

Participant

Similar problem here with both h264 and h265 export in premiere pro 2022 on imac with M1 chip. Hardware encoding not being supported for cbr and vbr 2 pass encodes. Option only avaiable for vbr 1 pass.

P

Panuvat21953823cs8h

Participant

Hi,

I'm also experience the same problem

C

Carlos2185333184o4

Participant

I am having the exact same problem since the update! Commenting so they know your not alone in this issue. I have also done my best to resolve on my own to no avail. What should we do?

D

DigiCreateJG

Participant

I am having the exact same problem since the update! Commenting so they know your not alone in this issue. I have also done my best to resolve on my own to no avail.

S

Sumeet Kumar Choubey

Community Manager

Hi there,

We're sorry about the poor experience. We can get this checked. Are you getting the error for any specific H.264 export, or all of them? Also, if possible please share a screenshot of the complete error message that you are getting at the time of export. We're here to help, just need more info.

Thanks,

Sumeet

D

defaultbxq7ffxr75jvAuthor

Participating Frequently

Hello, is there anybody there from Adobe? Please see this thread and how the problem seems to be affecting many people with the M1 chip. Please respond.

P

Panuvat21953823cs8h

Participant

It has been almost 3 month but nothing fixed

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