Skip to main content
P
PDMarsay
Participating Frequently
September 13, 2023
Answered

Headphones stopped working - sample rate issue bug

  • September 13, 2023
  • 5 replies
  • 952 views

Hi, I can't seem to use my usual headphones in the new Adobe Premiere beta version - I'm using Sony WH-1000XM4 but Premiere is telling me they don't support the current sample rate (48000) but as in the attached screenshot there is no option to lower or otherwise change the sample rate in preferences. I'm running a Mac Studio with M1 Ultra, macOS Ventura 13.5.2 - running Premiere 24.1.0 beta build 17.

 

Thanks for your help, loving the updates otherwise!

This topic has been closed for replies.
Correct answer mstegner

Do you have "Attempt to force hardware to document sample rate" turned on?  If you do, turn it off.  

Also, set the default input to "No Input". You are using two different devices for input and output, and they might not both support the desired sample rate.  Turning off the input will allow Premiere to ignore it if that is the case, allowing you to play back.

5 replies

M
Community Manager
mstegnerCommunity Manager
Community Manager
September 14, 2023

Ok, thank you for the follow up.  That most likely means that the input device did not support a sample rate of 48k.  You can verify this by looking at the "Audio MIDI setup.app" in Mac OS and seeing what sample rate it supports.

    P
    PDMarsayAuthor
    Participating Frequently
    September 14, 2023

    'No Input' did the trick. I did have 'Force Sample Rate' on but turning it off didn't help.

      M
      Community Manager
      mstegnerCommunity Manager
      Community Manager
      September 14, 2023

      Which worked?  Force Sample Rate or No Input?

      P
      PDMarsayAuthor
      Participating Frequently
      September 14, 2023

      Thanks mstegner - this worked, much appreciated.

        M
        Community Manager
        mstegnerCommunity ManagerCorrect answer
        Community Manager
        September 13, 2023

        Do you have "Attempt to force hardware to document sample rate" turned on?  If you do, turn it off.  

        Also, set the default input to "No Input". You are using two different devices for input and output, and they might not both support the desired sample rate.  Turning off the input will allow Premiere to ignore it if that is the case, allowing you to play back.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices