Headphones working with Premiere Pro but sound weird

New Here ,
Mar 01, 2020 Mar 01, 2020

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Hi All,

 

My Philips SHP9500 headphones are working with Adobe Premiere Pro but there seems to be something wrong with the sound. It's not clear; feels like there's water in my headphones. However, I don't encounter the same issue minus Premiere Pro. Initially, I thought there's something wrong with my headphones and even cleaned my headphones based on online headphones cleaning tips , but nothing seems to work. Can you please help? I have no intention to buy new headphones just to ensure they work properly with Premiere Pro.

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Enthusiast ,
Mar 01, 2020 Mar 01, 2020

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Are you sure you Premiere is actually outputting audio through your headphones? One of the (slightly annoying) things about Premiere is it never references your OS's audio output. So if your OS is outputting all other audio through a headphone jack but you have not yet made a similar adjustment in Premiere's Audio Hardware settings, then Premiere may still be outputting audio through desktop speakers or your monitor.

 

I know it's kind of a "duh" answer but it is sometimes something that's easy to forget about.

 

Here's question number 2: do the headphones work fine for other programs or apps on your computer? Or is it only Premiere that's giving you an issue?

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New Here ,
Mar 01, 2020 Mar 01, 2020

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It's giving output via Premiere but the sound is very faint or mumbling at times. 

 

Answer to your second question - The headphones are working fine with other apps.

 

Do you think it can be a compatability issue? I'm not sure if Premiere Pro has a list of audio gear that is supported by the software?

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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that issue with premiere ignoring the OS system preference for audio output is a feature...  I actually like it.   Although I often need to reset it depending on how and where I'm working.  It's easy enough to assign a shortcut key combination to directly open the audio hardware preference in Premiere.  

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Adobe Community Professional ,
Mar 01, 2020 Mar 01, 2020

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Could you post a screen shot of your Premiere audio hardware settings. 

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Engaged ,
Aug 06, 2021 Aug 06, 2021

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Is it possible it's an audio buffer issue?

 

Try raising the buffer in the Premiere's audio hardware prefs and see if that helps.

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Enthusiast ,
May 21, 2022 May 21, 2022

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I can get my headphones to sound like there is a light hiss and 'underwater' sound by enabling the "INPUT" in the adobe premier HW settings, when I set it to NO INPUT (Like the screen shot below) it sounds perfect, but if I add an input device the sounds are wrong/hiss/underwater.   I keep this off all the time as a result.

 

If that doesn't work, here are some reference screenshots for windows settings that I have that may help you.

have you checked all these settings in Windows (Screen shot below)?  for me I have options for spatial audio etc. that can make it sound funny.  

 

FlyingFourFun_0-1653146761254.png

FlyingFourFun_1-1653147007143.png

 

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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FlyingFourFun, sounds like you have a 3rd party audio interface that's causing the issue...   and maybe that's the OP's issue. 

sheenarajan4, do you have any 3rd party audio devices connected to your system?

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Enthusiast ,
May 21, 2022 May 21, 2022

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Turning off the input which I never used solved it, so I never investigated it more.

The best I could tell is the Bose Headset I normally use has a MIC, and the system seems to feed the mic sounds back into the audio output.

 

I run windows Pro for Workstations, which also comes standard with some spatial audio stuff which could contribute, but my work around removes the problem, so I don't even give it a second thought at this point.

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Enthusiast ,
May 21, 2022 May 21, 2022

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Well, I fell for it, 2-year-old post revived with a label maker (likely spam) post....  I'll check the dates of the original post closer next time before responding....  can't fool me twice 🙂 probably.

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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wow, never realized that happend.  never heard about label maker...  but regardless, your post may help others lost in the wilderness doing a search here...

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