• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Headphones working with Premiere Pro but sound weird

New Here ,
Mar 01, 2020 Mar 01, 2020

Copy link to clipboard

Copied

Hi All,

 

My Philips SHP9500 headphones are working with Adobe Premiere Pro but there seems to be something wrong with the sound. It's not clear; feels like there's water in my headphones. However, I don't encounter the same issue minus Premiere Pro. Initially, I thought there's something wrong with my headphones and even cleaned my headphones based on online headphones cleaning tips , but nothing seems to work. Can you please help? I have no intention to buy new headphones just to ensure they work properly with Premiere Pro.

TOPICS
Audio

Views

2.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Mar 01, 2020 Mar 01, 2020

Copy link to clipboard

Copied

Are you sure you Premiere is actually outputting audio through your headphones? One of the (slightly annoying) things about Premiere is it never references your OS's audio output. So if your OS is outputting all other audio through a headphone jack but you have not yet made a similar adjustment in Premiere's Audio Hardware settings, then Premiere may still be outputting audio through desktop speakers or your monitor.

 

I know it's kind of a "duh" answer but it is sometimes something that's easy to forget about.

 

Here's question number 2: do the headphones work fine for other programs or apps on your computer? Or is it only Premiere that's giving you an issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2020 Mar 01, 2020

Copy link to clipboard

Copied

It's giving output via Premiere but the sound is very faint or mumbling at times. 

 

Answer to your second question - The headphones are working fine with other apps.

 

Do you think it can be a compatability issue? I'm not sure if Premiere Pro has a list of audio gear that is supported by the software?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

that issue with premiere ignoring the OS system preference for audio output is a feature...  I actually like it.   Although I often need to reset it depending on how and where I'm working.  It's easy enough to assign a shortcut key combination to directly open the audio hardware preference in Premiere.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 01, 2020 Mar 01, 2020

Copy link to clipboard

Copied

Could you post a screen shot of your Premiere audio hardware settings. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

Is it possible it's an audio buffer issue?

 

Try raising the buffer in the Premiere's audio hardware prefs and see if that helps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

I can get my headphones to sound like there is a light hiss and 'underwater' sound by enabling the "INPUT" in the adobe premier HW settings, when I set it to NO INPUT (Like the screen shot below) it sounds perfect, but if I add an input device the sounds are wrong/hiss/underwater.   I keep this off all the time as a result.

 

If that doesn't work, here are some reference screenshots for windows settings that I have that may help you.

have you checked all these settings in Windows (Screen shot below)?  for me I have options for spatial audio etc. that can make it sound funny.  

 

FlyingFourFun_0-1653146761254.png

FlyingFourFun_1-1653147007143.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

FlyingFourFun, sounds like you have a 3rd party audio interface that's causing the issue...   and maybe that's the OP's issue. 

sheenarajan4, do you have any 3rd party audio devices connected to your system?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Turning off the input which I never used solved it, so I never investigated it more.

The best I could tell is the Bose Headset I normally use has a MIC, and the system seems to feed the mic sounds back into the audio output.

 

I run windows Pro for Workstations, which also comes standard with some spatial audio stuff which could contribute, but my work around removes the problem, so I don't even give it a second thought at this point.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Well, I fell for it, 2-year-old post revived with a label maker (likely spam) post....  I'll check the dates of the original post closer next time before responding....  can't fool me twice 🙂 probably.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

wow, never realized that happend.  never heard about label maker...  but regardless, your post may help others lost in the wilderness doing a search here...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

that issue with debut overlooking the operating system framework inclination for the sound results is an element... I like it. Even though I frequently need to reset it relying on how and where I'm functioning. It's sufficiently simple to dole out an easy route key blend to open the sound equipment inclination in Debut straightforwardly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

I know this is several years old, but just in case this helps anyone. These answers below helped me get my issue solved. In the Premiere preferences, under Audio Hardware, I made sure my wireless headphones were set as the output, but had to change the INPUT to the iMac Microphone and that fixed my headphones sounded distorted issue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

LATEST

Thaaanks, this was the Solution for me 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

It sounds like there may be an issue with the audio settings or compatibility between the headphones and Premiere Pro. Check the audio output settings in Premiere Pro to ensure they match the specifications of your headphones. Additionally, try using the headphones with other audio sources to see if the issue persists, which could help narrow down the problem. If the problem persists, reaching out to Premiere Pro support or troubleshooting forums might provide further assistance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

If the problem is compatibility with Premiere Pro, testing the headphones with another app on the mac should indicate if that's where the problem lies...    Also, frankly I try and keep wireless connections to my system as limited as possible.  At this point, the only thing that's connected wirelessly is a bluetooth mouse cause I find the cable for the mouse tends to get tangled up with other wiring.  Headset is usb as is the keyboard. 

 

Underpowered systems can have issues with wireless devices as can more robust systems on occassion.    Helping some friends edit a piece on their fairly high powered macbook pro (it's about 10 months old) and was not doing well with a bluetooth mouse.  Using a usb mouse solved the problem...   

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2024 Feb 15, 2024

Copy link to clipboard

Copied

If your headphones are working with Premiere Pro but the sound seems off or distorted, it could be due to audio settings within the software or compatibility issues with your headphones. Try adjusting the audio settings in Premiere Pro, such as sample rate and buffer size, to see if it improves the sound quality. Additionally, ensure that your headphones are properly connected and that their drivers are up to date. If the issue persists, it may be worth troubleshooting with Adobe support or seeking assistance from the headphone manufacturer to pinpoint and resolve the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 17, 2024 Mar 17, 2024

Copy link to clipboard

Copied

I have same the problem on my adobe premium Pro, such as sample rate and buffer size, to see if it improves the sound quality. Additionally, ensure that your headphones are properly connected and that their drivers are up to date.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines