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Help! Adobe Premiere Pro error on full screen

New Here ,
Jan 22, 2020 Jan 22, 2020

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I don't know why this happened, I ave using it for a month in full screen and its working normal, until one day when I import AI file, its start bug, and I can't use it on full screen.

 

already reinstall a couple times and remove the preference when uninstalling but its still error in full screen, nothing chance.

here is a video to help you see the problem:

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Error or problem , User interface or workspaces

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correct answers 1 Correct answer

Engaged , Jan 22, 2020 Jan 22, 2020

Press and hold down Shift-Alt while the application is starting.

 

-KS

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Engaged ,
Jan 22, 2020 Jan 22, 2020

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Press and hold down Shift-Alt while the application is starting.

 

-KS

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Hi Vivif,

 

We're sorry about this. Try resetting app preferences as Kulpreet suggested and check if it's working properly. If you are still getting this issue, then try resetting workspace for Premiere Pro to isolate any workspace corruption issue that might be causing the app to misbehave.

Let us know if it helps.

 

Thanks,

Sumeet

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New Here ,
Oct 24, 2020 Oct 24, 2020

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I've had the same problem for a while now and neither of these solutions worked

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Hello im having the same issue. Did you get to resolve this yet?

I havent tried holding shift-alt yet nor do i know what it actually does... but just in case

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