HELP. Audio is clipping in Premiere, after import only

[Peter F Rockwell]

I recieved a video of someone singing, an .mp4, that I need to edit into a larger composition.

When I play it on my desktop through Quicktime, it sounds great. The second I open it in Premiere or Audition, the audio clips terribly. I have tried all sorts do de-clipping and FFT effects, nothing seems to be fixing it to sound as good as it sounds when it plays in Quicktime. Anyone know what's going on? 

[Peru Bob]

Try Preferences > Audio Hardware and set Input to None.

[Peter F Rockwell]

Thanks, but I've tried that, nothing changed. 

Defauly Input : No Input 

Output : Macbook Pro Speakers 

I/O Buffer : 512

Sample rate : 44100

[Peru Bob]

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

[Peter F Rockwell]

Tried both! No luck 😞

[Michael Grenadier]

try transcoding to prores, 48k 16 bit uncompressed linear audio... before importing into premiere.  I'm guessing the mp4 audio is compressed in some way and that's causing the problem...

[Peter F Rockwell]

This sounds promising. Do you have a reccomendation on what program to use to transcode the mp4?

[Michael Grenadier]

seems unlikely, but since it's part of cc, might try adobe media encoder first...   are we talking free or are you willing to spend some bucks? why don't we try free after you've tried AMD.    handbrake?  https://handbrake.fr

davinci resolve has a free version

https://www.blackmagicdesign.com/products/davinciresolve/. gotta scroll a ways down but the free version is available...   You'll have to dig in to it to figure out how to import and then export...  If it plays properly from within resolve, I'd guess it'd probably be able to export it.

Might try apple compressor.  Maybe there's a trial version available.  it's not very expensive and it does come in handy when adobe doesn't fill the bill.  

If you hit a wall, post back and I'll think of something else... hopefully

[Peter F Rockwell]

No luck with AME, Handbrake or DaVinci. It did not play properly from Resolve, so I didnt fuss with any exports. 

Odddly enough I had someone with Premiere Pro 6 open it up, do the same editing I did, and on their version it worked. So at least for now I have a useable file. I've started un-installing and re-installing my programs, crossing my fingers its just some weird bug. Uhg !! 

[Syahdio30972587ybnh]

Have you got the answer? Coz my problem is the same as yours 😞

[Michael Grenadier]

if you want to send me a direct message by clicking on my username at the top of my post and send me a link for a file with the issue, I'll be happy to see if I can figure out what's going on.  any excuse not to do the work I should be doing...

[Hacker Charles]

i created a new sequence and transfered everything there it worked just fine