Participant

Answered

High-pitched voices in export

Forum|Forum|2 years ago
October 19, 2023
4 replies
4275 views

I have downloaded the new Premiere Pro, the audio sounds perfect in playback but when I am exporting it is coming out like the speakers are on helium / very high pitched.

Any help?

Correct answer Mark36127278lok3

I encountered this same problem. This is what worked for me:

1. Create a new sequence in the same project

2. Copy and paste all items from the old sequence to the new one

3. Export the new sequence

M

milesfrompercection

Inspiring

Same problem here. None of the proposed solutions have worked for me.

C

cameronp80217323

Participant

This has happened to me twice now, from a Zoom import and StreamYard. - The new sequence trick worked last time, but not this time. This time, I had a did a render/replace on a portion of the audio and that fixed it.
Hope that helps someone else. - Adobe please fix this!!

C

cameronp80217323

Participant

This happened again. - Perform a Render and Replace on the first segment, then export the audio. This appears to be another work-around.

M

Mark36127278lok3Correct answer

Participant

I encountered this same problem. This is what worked for me:

1. Create a new sequence in the same project

2. Copy and paste all items from the old sequence to the new one

3. Export the new sequence

R

Russellvfx

Participant

Funnily enough this worked. I first tried reverting my 2024 save to an older premiere on my other computer and that worked but some of the crackling and other audio artifacting remained. But making a new sequence was clean.
Thanks for the suggestion, sometimes is the simplest things that work.
I'm always surprised when this method works, because it really doesn't make sense that it would.

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

nDantone

Participant

I am having the same issue! When I export (though PP or Media Encoder) the audio is higher pitched and has a bit of crackel to it. This also happens to the audio in the timeline but ONLY after I've exported it. When I restart PP the issue is gone but reappears when I export.

D

Dan.g

Participant

Hi, I tried what Peru Bob suggested and still having issues myself. Here what the audio is sounding like each time i export (over ten times with different settings) playback in editor is fine and to show the client ive had to screen record which isnt ideal. Issue is persistent and has been an issue for a few months now. https://www.dropbox.com/scl/fi/as368ncc23za71cm8tet4/D-M-vertical-V6.mp3?rlkey=v4bzb5b54qtpwm3667wchxlef&dl=0 and using m1 pro mac so hope this can be resolved.

L

LaeCharles35912786wynz

Participant

I'm having the exact same problem as default4n9. My laptop is a M2 pro on Sonoma 14.2.1. sounds fine in the program window but in export, subjects are high pitched but the speed of there delivery is normal, also there is a lot of cliping. Has anyone found a solution?

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