How can I figure out what the crash report .dmp files mean when any Video Editing Program won't open

[Dan27407918zbpm]

I updated Premiere, After Effects, and Media Encoder to the latest 24 Versions, and they will not open on my secondary system that is running Windows 10. I was able to run version 23, but as soon as the 24 update happened, I was not able to open any video editing programs running 24 versions.

I have three .dmp files, but can't figure out what they mean, and what could be causing this issue of not being able to open the programs. 

[Ishan Y · Accepted solution]

Hey Dan,

Sorry for the crash. Please check if your GPU drivers are up-to-date. If you're using an NVIDIA GPU, we recommend using the Studio Driver. If you are still experiencing crashes, please let us know if a specific action triggers them and when exactly they happen (while the splash screen is loading or after the app loads).

Thanks,

Ishan

[Dan27407918zbpm · Accepted solution]

Downloading Davinci Resolve solved the problem. I guess it updated all the Blackmagic drivers and fixed the problem.

I now have a different problem with my other editing system where only the Premiere Beta is fast enough to edit on. For some reason, the Public versions are so slow to the point where I can't even zoom in on the timeline or move any clips around or do anything without a 1-2 second delay. 

The Beta version is lightning-fast. I am not sure what the difference in software configuration is that could be causing this. I am using an Alienware R10, winsodws 11, NVIDIA RTX 2080Ti, 64g DDR4 Ram, Ryzen 9 3950x Processor, SSD and m.2 Drives. This performance drop happens on all versions of the public version, and the performance increase happens on the Beta version. 

[Dan27407918zbpm]

I really appreciate all the support in this community. You guys are fantastic!

[thejimmywalter]

You did not answer the question. How do I open a dmp file and see what it says?

My Media encoder crashed. It wants me to send you the dmp file. I want to see what it says. I have searched the community and it says nothing about them

[Stan Jones]

@thejimmywalter,

You use something like WinDbg to read the dmp file. I don't know of any documentation that tells you how to make sense of it.

Stan

[Ishan Y]

Hey Jimmy,

I'm sorry to hear that you're experiencing stability issues. Dump files can be interpreted using WinDbg, as Stan pointed out. However, you need something known as "glyphs" to get all the information you need from those dump files. The engineering team has the required glyphs to interpret the crash files correctly. I recommend creating a new thread and sharing all the information related to your issue, along with your system specifications, current Premiere Pro version, and the dmp files. Sometimes the dmp file alone can't help us identify what's causing the application to crash, so other details are equally relevant. 

Thanks,

Ishan

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