Participant

Answered

How can I fix this error : "Could not find the user documents directory"

Forum|Forum|8 years ago
January 28, 2018
12 replies
43144 views

This topic has been closed for replies.

Correct answer excelg71059738

I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

PhoenixOrange

Participant

You likely have controlled folder access enabled, which blocks Premiere from accessing your folders. Once you give it permission, you shouldn't have any issues.

jamesb15042739

Participant

Hi all, I have fixed the problem on my machine. It has to do with Windows registry settings related to the default location of your documents folder. There are 2 separate areas in the registry that must be modified, followed by a reboot to fix this.

Just open up regedit and navigate to the following paths, one at a time, and change the value for "Personal" on each to the actual path of the Documents folder you use on your computer. I haven't seen this solution online anywhere, so hope this helps!!

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

N

Noureen

Participant

This resolved the issue for me. Thank you so much!! In the registery, I had to change the Shell folder and user shell folder's path for Pictures and Personal to C: drive from home directory on the server.

J

jackm79161388

Participant

all you need to do is add the app onto programs allowed access in windows defender.

J

jharnendug99891751

Participant

Go to Windows defender security center and add an allowed app

c:\program files\Adobe\Adobe Premiere Pro cc 2017

J

jharnendug99891751

Participant

i am Agree with

tl3k Mar 4, 2018 7:34 AM (in response to Jim_Simon)

First open (Windows 10) Settings

Go in Update and Security -> Windows Defender -> Open Windows Defender Security Center

On the left side, click on Virus and Threat Protection

Under Controlled Folder Access click on Allow an app through Controlled folder access

Click on the + (Add an allowed app) sign and browse to the install location of your adobe Premiere Pro install

The Default location is C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

So the problem here is that Premiere Pro try to access a folder on your system, but windows defender is blocking it because the folder is in your Documents folder. By doing so you allow Premiere Pro to access your Documents folder and probably other file in there, but this solution is way much safer then disabling windows defender completly.

Hope this help a few, i search a while to figure out how to get this app working on my system !

J

jharnendug99891751

Participant

other wise

just off the controlled folder access

go to ransomware protection and off the controlled folder access

but take care i have no idea about ransomware protection .

J

johng65575301

Participant

I'm having this problem.. using Windows 7. how do i fix?

TonyaSkinner

Participant

My school is a Certiport testing center. I isolated my problem.

Sometimes, when students would test, the Windows path to the Pictures folder or Documents folder would "path" incorrectly (like to the P drive or something). When I repaired that error, it worked without incident.

S

sam_burty

Participating Frequently

That seems like the obvious answer, but how were you able to change the path without being able to access the application?

I'm either being really dumb or this is unnecessarily complicated.

TonyaSkinner

Participant

I right clicked the Documents folder. It said some other path. I clicked Restore Default. Just in the Windows explorer/file view, not inside any program.

W

woutersel

Participant

I too suddenly had this problem with After Effects and Premiere. After a long and unhelpful session Adobe Remote Support could only tell me it had to do with permission prblems and that I needed to contact "my IT expert" without givinga ny further info on the problem. I found out it had to do with Windows 10's Controlled Folder Acces. Once I enabled it for AE and PPro it worked again. No idea what caused it though, maybe the critical update from April? Turn on the protected folders feature in Windows 10 | Microsoft Docs

TonyaSkinner

Participant

My Controlled Folder Access is in "off" position anyway and I am getting the error. Are you saying to make it "On" and then add those controlled access? Because if mine is off, I feel like it should work... ugh.

I teach in a computer lab. It's only happening on one computer, but I am concerned the whole room is going to have problems soon.

W

woutersel

Participant

I still have no idea why it happened to mine. All I can tell you is I noticed in the Windows notifications (bottom right in the taskbar) that AE/PPro/AME were denied acces to the internet. Clicking the alert brought me to Controlled Folder Access, where I navigated to “Premiere.exe“ to allow it acces. Same for Aftereffects.exe and AME. No trouble since.

dilanig9501563

Participant

Hi,

I have the same issue. I've just installed the paid version, but I can't open it.

Can someone help please?

E

excited_Genie16B8

Legend

Look back through the thread. Try the troubleshooting steps.

T

tl3k

Participant

To everyone having this problem, one solution, instead of disabling windows defender, is to add the Premiere Pro to the autorised app list in windows defender, to do so :

First open (Windows 10) Settings

Go in Update and Security -> Windows Defender -> Open Windows Defender Security Center

On the left side, click on Virus and Threat Protection

Under Controlled Folder Access click on Allow an app through Controlled folder access

Click on the + (Add an allowed app) sign and browse to the install location of your adobe Premiere Pro install

The Default location is C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

So the problem here is that Premiere Pro try to access a folder on your system, but windows defender is blocking it because the folder is in your Documents folder. By doing so you allow Premiere Pro to access your Documents folder and probably other file in there, but this solution is way much safer then disabling windows defender completly.

Hope this help a few, i search a while to figure out how to get this app working on my system !

E

excelg71059738Correct answer

Participant

I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.