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BNC10a
Inspiring
July 15, 2019
Answered

How do you uninstall extensions from Premiere Pro?

  • July 15, 2019
  • 4 replies
  • 33705 views

Installed Trint this weekend. It was added through the Creative Cloud app from a page on the Adobe Exchange site and showed up inside Premiere. However, it's not what I want and now I can't find a way to uninstall it. It's not showing in the Creative Cloud app or in my add/remove programs in Windows 10.

Their support just sends me to the Adobe help url, which talks about Extension Manager. (From a search in the forums, it looks like this has been retired.) And it appears from the support email I received, they're not sure how to do this either since they said reach out to Adobe if the url doesn't help.

(BTW, another extension I added shows up in my add/remove programs because they use their own installer. It would be easy to uninstall this.)

So can anyone help me with uninstalling this particular extension named Trint? Thanks in advance.

    Correct answer Bruce Bullis

    Hi Brian!

    We don't exactly make it obvious, but you can add/remove extensions from the Adobe Exchange website: Log in, and you should be able to see (and remove) Trint, from within 'My Exchange' (top red bar, all the way to the right).

    4 replies

    JonesVid
    Community Expert
    JonesVidCommunity Expert
    Community Expert
    June 30, 2021

    This doesn't answer the general question. It just talks about the Trint Extension

     

    I found Extensions in Program Files(x86)/Common Files/Adobe/CEP/Extensions. At least for the Transitions Package I purchased.

    Obvious - not really.

    Adobe please make life a little more straightforward

      Dmitriy Tuzov
      Dmitriy Tuzov
      Participant
      September 17, 2019

      /Library/Application Support/Adobe/Extension Manager CC/EM Store/Premiere/PE4Panel_20190804224843.zxp

      Bruce Bullis
      Community Manager
      Bruce BullisCommunity ManagerCorrect answer
      Community Manager
      July 18, 2019

      Hi Brian!

      We don't exactly make it obvious, but you can add/remove extensions from the Adobe Exchange website: Log in, and you should be able to see (and remove) Trint, from within 'My Exchange' (top red bar, all the way to the right).

        B
        BNC10aAuthor
        Inspiring
        July 19, 2019

        bbb_999,

        Thank you! I just removed it following your instructions. It worked perfectly. Even got notified through the taskbar CC app.

        Yes, Adobe needs to make this easier to find. Even Trint didn't know. They just sent me to the outdated Extensions manager website and said if that didn't work to contact Adobe support. Maybe someone needs to tell them

        I appreciate all of your help. And Kevin, thank you for passing this onto engineering to get my question answered.

        BC

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          July 18, 2019

          Hi BNC10,

          So can anyone help me with uninstalling this particular extension named Trint? Thanks in advance.

          Most extensions, such as Frame.io have dedicated uninstaller software that removes all traces of the extension. As far as Trint goes, I have this: https://support.trint.com/hc/en-us/articles/360000427058-Delete-Account Follow their steps to remove all traces of your account (apparently).

          I'll make engineering aware of this issue. I think I can get them to chime in.

          Thanks,

          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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