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Youngha
Participant
May 21, 2020 3:17 AM UTC
Answered

How to fix "a low level exception occurred in: h.264(exporter:4)" please..

Last night, suddenly that warning appeared..

 

so I reinstalled premiere pro and AME..

 

but then whenever I try to export, premiere pro alway crash. (I can access 'export set-up', but when i choose incording H.264 (incording format), it stopped)

 

Pleas help me.. 

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R Neil Haugen
R Neil HaugenCorrect answer
Legend
May 21, 2020 3:47 AM UTC

Go to your Edit/Preferences/Media tab and un-check hardware accelerated encoding. This seems to fix the problem for some users.

 

Neil

Everyone's mileage always varies ...
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11 replies

jessicam36190050
Inspiring
Aug 11, 2020 1:54 PM UTC

Hi Neil,

My sequence was working perfectly then out of the blue I recieved an error saying "a low level exception occured in device 4. I now have no playback sound in the main sequence but when I click the sound track, it appears in the smaller window and works fine? The sound bar doesn't even move in the main sequence, very strange.

I have been through your process of Edit/ Preferences and this was already off. 

Would love to know your thoughts! 

Jess

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R Neil Haugen
R Neil Haugen
Legend
Aug 11, 2020 3:42 PM UTC

What's the media on the sequence? What created it?

 

Neil

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Everyone's mileage always varies ...
    TOPETE0D4D
    Participant
    Aug 16, 2020 10:43 PM UTC

    I have the same problem

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    Milespfh
    Participant
    Jul 23, 2020 3:57 AM UTC

    I have un-checked accelerated encoding but I still get the h.264(exporter:4) error and I am unable to export my project as an mp4, although I am able to export it as a wmv, which is strange. Any advice?

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    R Neil Haugen
    R Neil Haugen
    Legend
    Jul 23, 2020 3:41 PM UTC

    What's the media on the sequence? What created it?

     

    Neil

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    Everyone's mileage always varies ...
    cabbages
    Participant
    Jun 9, 2020 7:34 PM UTC

    omg i cant express my gratitude, you legit saved me. I kept getting errors and kept re-installing and deleting the cache files, struggled at the export portion for hours. Thank you soso much 

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      Blessedly
      Participant
      Jun 8, 2020 4:38 AM UTC

      THANK YOU SO MUCH IVE BEEN TRYING FOR TWO WEEKS UNTIL I FOUND YOU

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      R Neil Haugen
      R Neil HaugenCorrect answer
      Legend
      May 21, 2020 3:47 AM UTC

      Go to your Edit/Preferences/Media tab and un-check hardware accelerated encoding. This seems to fix the problem for some users.

       

      Neil

      Translate
      Everyone's mileage always varies ...
        YounghaAuthor
        Participant
        May 21, 2020 4:10 AM UTC

        It works... Thank you master..

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