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How to fix "a low level exception occurred in: h.264(exporter:4)" please..

New Here ,
May 20, 2020 May 20, 2020

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Last night, suddenly that warning appeared..

 

so I reinstalled premiere pro and AME..

 

but then whenever I try to export, premiere pro alway crash. (I can access 'export set-up', but when i choose incording H.264 (incording format), it stopped)

 

Pleas help me.. 

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Crash , Export , How to

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correct answers 1 Correct answer

LEGEND , May 20, 2020 May 20, 2020

Go to your Edit/Preferences/Media tab and un-check hardware accelerated encoding. This seems to fix the problem for some users.

 

Neil

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LEGEND ,
May 20, 2020 May 20, 2020

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Go to your Edit/Preferences/Media tab and un-check hardware accelerated encoding. This seems to fix the problem for some users.

 

Neil

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New Here ,
May 20, 2020 May 20, 2020

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It works... Thank you master..

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hello, how about with my preferences/media, there is nothing choice for hardware accelerated encoding. check my screenshot below:

Dani2918714858r0_0-1680312046155.png

 

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LEGEND ,
Apr 01, 2023 Apr 01, 2023

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What version of Pr are you running, and on what OS?

 

Neil

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New Here ,
Jun 07, 2020 Jun 07, 2020

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THANK YOU SO MUCH IVE BEEN TRYING FOR TWO WEEKS UNTIL I FOUND YOU

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New Here ,
Jun 09, 2020 Jun 09, 2020

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omg i cant express my gratitude, you legit saved me. I kept getting errors and kept re-installing and deleting the cache files, struggled at the export portion for hours. Thank you soso much 

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New Here ,
Jul 22, 2020 Jul 22, 2020

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I have un-checked accelerated encoding but I still get the h.264(exporter:4) error and I am unable to export my project as an mp4, although I am able to export it as a wmv, which is strange. Any advice?

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LEGEND ,
Jul 23, 2020 Jul 23, 2020

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What's the media on the sequence? What created it?

 

Neil

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Community Beginner ,
Aug 11, 2020 Aug 11, 2020

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Hi Neil,

My sequence was working perfectly then out of the blue I recieved an error saying "a low level exception occured in device 4. I now have no playback sound in the main sequence but when I click the sound track, it appears in the smaller window and works fine? The sound bar doesn't even move in the main sequence, very strange.

I have been through your process of Edit/ Preferences and this was already off. 

Would love to know your thoughts! 

Jess

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LEGEND ,
Aug 11, 2020 Aug 11, 2020

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What's the media on the sequence? What created it?

 

Neil

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New Here ,
Aug 16, 2020 Aug 16, 2020

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I have the same problem

Screen Shot 2020-08-16 at 17.43.17.png

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