HVEC Error Premiere Pro mc_enc_hevc.dll

Forum|Forum|4 years ago
October 28, 2021
3 replies
1667 views

I keep getting this error messaged. I have changed permissions on the folder, I have deleted the folder, I have bought the extention on microsoft, I have updated premiere, I have uninstalled and updated, I have cleared caches. I know I am missing something. Does someone have one that I can just put the dll's in there? Or is there another step I should take. Thanks!

Error or problem

This topic has been closed for replies.

Joost van der Hoeven

Community Expert

@Kevin-Monahan do you have a solution?

H

Hugo22650196kxoe

Participating Frequently

did you ever find any fix?

Christian.Z

Community Expert

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

R

Rarissara22419570g1sy

Participant

tried it but it does not work

R

Rarissara22419570g1sy

Participant

Have you fixed it ?

I FACE THE SAME 😞

Joost van der Hoeven

Community Expert

Sorry you are having issues. This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers.
https://adobe-video.uservoice.com/forums/911233-premiere-pro

R

Rarissara22419570g1sy

Participant

thank you I will post it there as your advice

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