I bought Premiere Pro at 1.36 PM but I can't use it.

Forum|Forum|2 years ago
October 21, 2023
3 replies
391 views

Error or problem

This topic has been closed for replies.

Correct answer Peru Bob

Satın aldım kartımdan da para gitti ona rağmen hâlâ ücretsiz plandaymışım gibi görünüyor Creative Cloud uygulamasında. Planlarım sekmesinde de hiçbir plan görünmüyor. Yardım edin lütfen.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Peru Bob

Community Expert

Is this the issue?

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

H

Hakan Bilal33075232zzp3Author

Participant

Hello, I bought Adobe Premiere Pro from the students and institutions section at noon today. 95,65 Turkish lira was paid from my card. I received 3 purchase notifications in my e-mail. Then I downloaded Creative Cloud to my computer, but in the Creative Cloud application, Premiere Pro was not purchased. There were 2 options. The first of these was the free try option, and the second was the purchase option. I can see my invoice and payment from the admin console site, I already threw the photo. What should I do?

H

Hakan Bilal33075232zzp3Author

Participant

Look like I don't have any plans.

I want to contect with real support managers.

Satın aldım kartımdan da para gitti ona rağmen hâlâ ücretsiz plandaymışım gibi görünüyor Creative Cloud uygulamasında. Planlarım sekmesinde de hiçbir plan görünmüyor. Yardım edin lütfen.