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maciejk52288987
Participating Frequently
January 2, 2017
Answered

I can't hear the audio in Adobe Premiere Pro

  • January 2, 2017
  • 13 replies
  • 112762 views

Hello!
I have a problem with sound. After importing the files of all commonly used formats( mov, mts, mp4, mxl,... ). I can't hear any the sound. I see amplitude. Leds show a signal, but it can not hear. Reset settings, my pc, application, cleaned the media cache files and nothing. I have not turned on mute and I have properly set the sound card. Besides Adobe Premiere Pro sound is heard. Plays in other media players. You nomalnie hear the sound even in Adobe Audition. The problem relates to 10 of the same PC. Please Help Me! Thanks.
Mike
p.S. Sorry form my english

    This topic has been closed for replies.
    Correct answer pamh80653291

    Hi There,

    I was having an audio problem as well. No audio trough speakers, hardware settings were all fine. On OSX. Finally fixed it!

    So I have NewTec NDI for Adobe installed to output NDI ip-video directly from Adobe Premiere or After Effects. When I'd went into Preferences > Playback > Audio Device - NewTec NDI output was selected as audio output. Took me some hours to find this setting! So I'd set it back to Adobe Destkop Audio, and FINALLY there it was.

    Hope I can help somebody with this! Cheers, Pam

    13 replies

    Show previous replies
    Rameez_Khan
    Rameez_Khan
    Legend
    February 9, 2017

    Hi maciejk,

    Were you able to resolve the issue?

    Let us know if you need further assistance.

    Thanks,

    Rameez

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    January 3, 2017

    Hi Maciejk,

    Is there any moment/signal in Premiere Pro Audio Meter panel?

    If no, check the "Master Track" output volume in "Audio Track Mixer" panel.

    If issue persists,

    Check the "Default Output" device in Premiere Pro Preferences > Audio Hardware.

    change the device & test the sound.

    Please let us know the status.

    Thanks,

    Vidya Sagar

      M
      maciejk52288987Author
      Participating Frequently
      January 4, 2017

      I have only that mixer in my Premiere Pro ... :/

      R
      Community Expert
      Richard M KnightCommunity Expert
      Community Expert
      January 4, 2017

      You need to look at the Audio Track mixer, not the clip mixer.

      R
      Community Expert
      Richard M KnightCommunity Expert
      Community Expert
      January 2, 2017

      Do you hear sound if you play the inbuilt bars and tone?

      M
      maciejk52288987Author
      Participating Frequently
      January 2, 2017

      Do you think I should use the eq for audio?

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 2, 2017
      Do you hear sound if you play the inbuilt bars and tone?

      What is your answer?

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