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Participating Frequently
January 2, 2017
Answered

I can't hear the audio in Adobe Premiere Pro

  • January 2, 2017
  • 13 replies
  • 112762 views

Hello!
I have a problem with sound. After importing the files of all commonly used formats( mov, mts, mp4, mxl,... ). I can't hear any the sound. I see amplitude. Leds show a signal, but it can not hear. Reset settings, my pc, application, cleaned the media cache files and nothing. I have not turned on mute and I have properly set the sound card. Besides Adobe Premiere Pro sound is heard. Plays in other media players. You nomalnie hear the sound even in Adobe Audition. The problem relates to 10 of the same PC. Please Help Me! Thanks.
Mike
p.S. Sorry form my english

This topic has been closed for replies.
Correct answer pamh80653291

Hi There,

I was having an audio problem as well. No audio trough speakers, hardware settings were all fine. On OSX. Finally fixed it!

So I have NewTec NDI for Adobe installed to output NDI ip-video directly from Adobe Premiere or After Effects. When I'd went into Preferences > Playback > Audio Device - NewTec NDI output was selected as audio output. Took me some hours to find this setting! So I'd set it back to Adobe Destkop Audio, and FINALLY there it was.

Hope I can help somebody with this! Cheers, Pam

13 replies

Rameez_Khan
Legend
February 9, 2017

Hi maciejk,

Were you able to resolve the issue?

Let us know if you need further assistance.

Thanks,

Rameez

Vidya Sagar
Adobe Employee
Adobe Employee
January 3, 2017

Hi Maciejk,

Is there any moment/signal in Premiere Pro Audio Meter panel?

If no, check the "Master Track" output volume in "Audio Track Mixer" panel.

If issue persists,

Check the "Default Output" device in Premiere Pro Preferences > Audio Hardware.

change the device & test the sound.

Please let us know the status.

Thanks,

Vidya Sagar

Participating Frequently
January 4, 2017

I have only that mixer in my Premiere Pro ... :/

Community Expert
January 4, 2017

You need to look at the Audio Track mixer, not the clip mixer.

Community Expert
January 2, 2017

Do you hear sound if you play the inbuilt bars and tone?

Participating Frequently
January 2, 2017

Do you think I should use the eq for audio?

Peru Bob
Community Expert
Community Expert
January 2, 2017
Do you hear sound if you play the inbuilt bars and tone?

What is your answer?