i can't load video in premier....

Forum|Forum|3 years ago
February 17, 2023
2 respuestas
2045 visualizaciones

I have tried 23.2/23.1 and now 22.5

and still get this message when i try to import video in mp4 format ( images import works) :

Error or problem

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Peru Bob

Community Expert

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

Y

yaacov28438131xim6Autor

Participating Frequently

I don't know how to reply to such a question. but i can give a print screen: https://prnt.sc/68_wOtUxwQuV

I know that i have few hard drives not just 1. probably 2 or 3. if you tell me how to check i will do so.

Peru Bob

Community Expert

What (project files, cache, media, etc.) is stored on each drive?

You may be low enough on free space in one or more drives to cause problems.

Peru Bob

Community Expert

What codec?

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Also, see here:

https://www.saintlad.com/cant-import-on-adobe-premiere-pro/

Y

yaacov28438131xim6Autor

Participating Frequently

what do you think?

Y

yaacov28438131xim6Autor

Participating Frequently

It sounds like your video is using a codec (compression) that Adobe does not support. You can use another program like Handbrake (https://handbrake.fr/) to convert the video into a more standard codec that is supported in Premiere.

I also used exported video from premier and still not working. maybe it is some setting issue? i have tried to use handbrake export and still not wiorking? how can i diagnose the issue?

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