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Kuya_
Participant
November 14, 2020
Question

i cannot see / play a Video

  • November 14, 2020
  • 2 replies
  • 268 views

Hello everybody!
I have the following problem: my program doesn't play anything anymore, I can't see any video and can't jump from frame to frame.
does anyone know how to fix that?

 
 
This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
November 14, 2020

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

Kuya_
Kuya_Author
Participant
November 14, 2020
If I close it, it threatens to crash (no response) and I have to close it because of an error message yk