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Participating Frequently
May 6, 2024
Question

I own Creative Suite 6 Production Premium, after installing a new motherboard problem

  • May 6, 2024
  • 4 replies
  • 616 views

After installing a new motherboard the software is asking for the serial number/activation code. When I try to input it I get a message the the computer can't connect to the internet (but it is connected). I've owned the software since 2013 and never had a problem like this. I did not uninstall the software or change the hard drive, only the motherboard. How can I solve this problem? I am a missionary and can not afford to get a subscription, need to be able to use the software that I own.

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4 replies

MyerPj
Community Expert
Community Expert
May 6, 2024
Ann Bens
Community Expert
Community Expert
May 6, 2024

You should be able to activate CS6, but I do think you need to reinstall.

Community Expert
May 6, 2024

I'm afraid that you may be out of luck. Adobe no longer supports CS 6. You could try calling Adobe but I wouldn't get your hopes up.

You're missing out on many amazing features by not upgrading.

Participating Frequently
May 6, 2024

I understand they no longer support the software but I think the problem lies in their activation process. I own the software legally. and have registered it with Adobe. They show it on my product page and even offer a download with my serial number. Yet they won't allow me to activate it. Unfortunately I can't afford to update to new software and feel cheated because we paid a lot for this suite originally.

MyerPj
Community Expert
Community Expert
May 6, 2024

This is a user to user forum. You might try the chat button from your account info page...