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A
Armel281034666ame
Participant
January 26, 2023
Question

image and sound make jump forward like a scratched disk when time line is played

  • January 26, 2023
  • 3 replies
  • 446 views

image and sound make jump forward like a scratched disk when time line is played.

I changed my GPU, i install a new version of première (2022). Problem i still there. Files are ok when played somewhere else.

video files are 4K MP4 2840x2160

System: windows 10-64 bits 16Go RAM processeur: intel i7 GPU: NVIDIA GeForce GTX 980 Ti

Thanks for help

Armel

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 1, 2023

If there is a red line above the timeline, try pressing Enter to render the timeline and turn the red line above the timeline to green.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 1, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
January 31, 2023

Hey Armel,

Sorry to hear about this. Are you experiencing this issue with a specific file? If so, please share the file properties (Project Panel > Right-click on source file > Properties). Please also share your audio hardware preferences (Edid> Preferences > Audio Hardware). This information will help us suggest proper troubleshooting steps. We're here to help.

 

Thanks,

Ishan

A
Armel281034666ameAuthor
Participant
February 1, 2023

Hey Ishan, thanks for your answer.

here is files properties:

Type : Séquence MPEG
Taille du fichier : 45,30 Mo
Taille d'image : 3840 x 2160
Fréquence d'images : 25,00
Format audio source : 48000 Hz - 16 bits - Stéréo
Format audio du projet : 48000 Hz - 32 bits en virgule flottante - Stéréo
Durée totale : 00:00:06:06
Rapport L/H en pixels : 1,0
Alpha : Aucun
Espace colorimétrique : xvYCC709 (IEC61966_2_4)
Remplacement de l’espace colorimétrique : Désactivé

 

And here is audio hardware preferences:

catégorie de périphérique: MME

latence 200ms

taux d'échantillonnage 48000Hz

 

thanks a lot

Armel

valeur par défaut du système U32J59x (NVIDIA high definition audio)


LUT en entrée : Aucun
Type de codec vidéo : MP4/MOV H.264 4:2:0 

A
Armel281034666ameAuthor
Participant
February 3, 2023

Thanks for sharing the information. Could you mark the in and out points on the timeline, go to Sequence > Render In to Out, and check if the playback is smooth? If you still see the issue, try transcoding the media using Shutter Encoder and let us know how it goes.


No the playback isn't smooth neither. The media is played well out of première so i m not sure about transcoding...

anyway i will try it...but i m not sure to know how to do...i shall encode the files in another format ? but wich one ?

thanks

armel

 

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