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Import error for Free Motion Graphics Template

New Here ,
Aug 19, 2022 Aug 19, 2022

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I can't contact Adobe support as you can see from the attached image.

 

I've used these free motion graphics templates on my personal account before and they work fine. However, I can't use any of the free assets including motion graphics templates or lower-third captions on my company's account that I work for. Is this something to do with the company subscription itself? I've also attached an image of the error message I get each time I try to import any of these Adobe Stock assets. 

 

If you could please let me know how to fix this, I would really appreciate it. Thanks!

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Effects and Titles , Error or problem , Import

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