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lekhanh88
lekhanh88
Participant
August 24, 2018
Answered

Import video to project no audio (video from HTC U12+)

  • August 24, 2018
  • 6 replies
  • 1837 views

Dear all friends, i'm from Vietnam, sorry english not good

I have a problem with Pre 2017

- I have some video from phone HTC U12+ (MP4, 1080p 60fps)

- I created project on Pre 2017, but when i import video to project, video no audio (see photo)

- i try clear media cache, rename video, move another folder, etc.... BUT cannot fix

Pls help fix this problem

You can download some my video to try:

https://drive.google.com/open?id=1zYvtF_Dw3fMwcA9RXpc2bEbe__I-Hhfb

https://drive.google.com/open?id=1jpBq_nqAAAx6Fc7VPIz0vjDly1ELQK_U

Thank so much

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Hi lekhanh88,

    Transcode your footage in HandBrake and re-import into Premiere Pro from the Media Browser.

    Let us know if that helps.

    Thanks,

    Kulpreet Singh

    6 replies

    T
    Trent Happel
    Participating Frequently
    April 3, 2019

    These files should now import correctly in the Premiere Pro 13.1 update that was just posted. Make sure to delete your Media Cache files first, then launch Premiere Pro 13.1.

    FAQ: How to clean (delete or trash) media cache files?

    More information on 13.1:

    New and enhanced features | 2019 releases of Premiere Pro

    Q
    quincysuneo
    Inspiring
    March 19, 2019

    Hi all, I am using HTC U12+ too and facing the same problem.

    I tried converting the files into other formats, they look good in preview but when it comes to exporting (to H.264 Match Source, High bitrate), the quality of output files is always poor (blurry).

    Any one knows what I've done wrong please?

    lekhanh88
    lekhanh88Author
    Participant
    March 7, 2019

    Hi same fan HTC U12+

    my way for this issue: rename video file to xxx.avi before import to CC Premiere, you can continue work

    David GSM
    David GSM
    Participating Frequently
    November 27, 2018

    https://drive.google.com/open?id=1Qoj9sFNK3y5RiErFKnepohBIZfeMpXIo

    https://drive.google.com/open?id=1O4N3fpCIKdHhdAKrx-_1SgR--oqGL4gZ

    https://drive.google.com/open?id=1EfC0bP9VRYmPI6FLo8FK3TuZrSerNkP2

    3 different types of sounds at the recording

    - Sonic Zoom (MP4)

    - 3D Audio (MP4)

    -Audio Hi-res (MKV)

    T
    Trent Happel
    Participating Frequently
    November 27, 2018

    The additional sample files are appreciated, thank you! I have added your files to the issue report.

    David GSM
    David GSM
    Participating Frequently
    November 27, 2018

    these are the files made since the HTC U12 + times with a different sound mode.

    it does not change the import in CC Premiere

    I never have a soundtrack

    David GSM
    David GSM
    Participating Frequently
    November 23, 2018

    HEllo

    I have the same phone and the same problem.

    I used the Handbrake program and it works then

    BUT

    I lost in video definition and weight.

    can not we just hope to get the sound back by keeping the original image definition?

    T
    Trent Happel
    Participating Frequently
    November 26, 2018

    Would you be able to supply us with additional sample file(s)? This will greatly help us with our investigation. Can't make any promises, but hopefully we can add support in the future.

    Thank you.

    David GSM
    David GSM
    Participating Frequently
    November 26, 2018

    I'm going to make 2 or 3 short films and here

    kulpreet singh
    kulpreet singhCorrect answer
    Inspiring
    August 24, 2018

    Hi lekhanh88,

    Transcode your footage in HandBrake and re-import into Premiere Pro from the Media Browser.

    Let us know if that helps.

    Thanks,

    Kulpreet Singh

      lekhanh88
      lekhanh88Author
      Participant
      August 25, 2018

      thanks

      after transcode footage it's ok, import have video and audio

      BUT do you know what's is problem with my video import?

      juanmario
      juanmario
      Participating Frequently
      August 25, 2018

      Hi.

      If you allow me, the AAC codec uses bit rate variable, however Premiere can open AAC audios with constant bit rate, in your case I would consider it an inconsistency:

      Bit rate mode: Constant

      Bit rate: 38.6 kb / s

      Nominal bit rate: 96.0 kb / s

      Given how strict the program is, it does not recognize its audio.

      As an example.

      Variable audio (VBR)

      Bit rate mode: Variable

      Nominal bit rate: 317 kb / s

      Maximum bit rate: 366 kb / s

      Constant audio (CBR)

      Bit rate mode: Constant

      Bit rate: 92.9 kb / s

      It could also convert only the audio to WAV and import it into the program, to avoid recompressing the video.

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