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Debs1674
Participant
July 30, 2021
Question

Imported video images disappearing

  • July 30, 2021
  • 2 replies
  • 1552 views

Hi,

I hope someone can help, Im quite new to this, learining all the time.

 

I have imported by drag and drop to Premiere Pro several clips taken on my iphone. All looks good, I checked for visual and for audio, all fine. 

After I import some more clips, I noticed the sound reamins fine, however the image has disappered on all clips in the panel. Im in Editing workspace, have not made any changes, just imported.  

If I change to the Colour workspace, I can see a preview of the vsiual of the clip in the right Lumetri Colour panel, so it hasnt disappeared. 

 

Closed PP and reopened, any ideas how I can get the visual back in the main panel???!

Many thanks, 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 30, 2021

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
July 30, 2021

Hi Debs1674,

 

We're sorry about the poor experience. Have you tried clearing cache & checked if it's helping. If you are still experiencing the issue try switching the Renderer to Mercury Playback Engine Software Only & check if it's restoring the preview.

 

Thanks,

Sumeet

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Debs1674Author
Participant
July 31, 2021

Hi, 

Cleared the c ache and thats fine, 

I cannot get the Media Renderer, that is greyed out for my current project, and also when I create a new one. 

Help?!

D
Debs1674Author
Participant
July 31, 2021

Also now having issues with graphics, 

Display reduced to a tiny size so had to go to settings and increase to 250, laptop no longer recognising my attached monitor, turned on and off 3 times, any ideas please?!

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