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Anonymous
Mar 6, 2019 10:39 PM UTC
Question

Importer MPEG (Importer:25) Help!

Hello Community,

For the past day I have been getting two errors. Them being "An error performing a conform action" and "A low level exception occurred in ImporterMPEG(Importer:25)". Can someone give me the solution to fix this?

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    16 replies

    orangegamma2
    Participant
    May 24, 2022 10:23 PM UTC

    I am currently having this issue and having trouble resolving it, it is slowing my software. I converted some files that probably do have audio issues but how do I fix this issue?

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    Looking for Johnny B
    Participant
    Oct 1, 2021 10:23 AM UTC

    Same problem, just update to premiere2021 and it's impossible for me to open the project I was working on before the update. 

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    Adobe Employee
    Trent Happel
    Adobe Employee
    Mar 17, 2019 1:16 AM UTC

    Do these same clips open and play in other applications without any issues? If so, would it be possible for you to supply some sample clip(s) for investigation?

    Thank you.

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      Anonymous
      Mar 23, 2019 2:27 PM UTC

      Yes the video audio and file works. I opened it in VLC and it is working. It seems to be a Adobe Premiere Pro causing the error.


      Thank you.

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        Adobe Employee
        Trent Happel
        Adobe Employee
        Mar 24, 2019 6:29 AM UTC

        Would it be possible to supply us with sample clip(s)? This will be of great help to figure out the issue.

        Thank you.

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          Vidya Sagar
          Vidya Sagar
          Participating Frequently
          Mar 15, 2019 7:59 AM UTC

          Hi WhoIsG,

          Sorry for the issue. The error message is pointing to media cache. Try clearing the media cache and check if it fixes the issue.

          Here are the steps: FAQ: How to clean (delete or trash) media cache files?

          Please let us know the status after testing.

          Thanks,

          Vidya

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            Anonymous
            Mar 16, 2019 2:30 PM UTC

            Hey,

            Thank you for the help. But it didn't work. I am still getting the same errors.

            Thanks,

            Noa V.

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            Ann Bens
            Community Expert
            Ann BensCommunity Expert
            Community Expert
            Mar 16, 2019 6:42 PM UTC

            I am guessing you have a corrupt audio file.

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