Skip to main content
Inspiring
September 12, 2017
Answered

Importing files with Audio but no audio in Prem Pro CC

  • September 12, 2017
  • 2 replies
  • 896 views

Hey Guys,

I have MP4 files and when importing them into Prem Pro CC the audio has no sound. The sound is there, with the bar, and the decibels play like normal. However, no sound comes out. When I play the same imported files out of Prem Pro they play as normal with sound.

I have tried everything I can think of but literally nothing is working. Please help...

Thanks

This topic has been closed for replies.
Correct answer michaelk4387873

GUYS I HAVE SOLVED IT!

The Media Encoder never opened automatically so I would assume the files were not properly converted?

First time this has happened. Thank you all for your time and efforts on helping out. I appreciate it.

2 replies

michaelk4387873AuthorCorrect answer
Inspiring
September 12, 2017

GUYS I HAVE SOLVED IT!

The Media Encoder never opened automatically so I would assume the files were not properly converted?

First time this has happened. Thank you all for your time and efforts on helping out. I appreciate it.

Community Expert
September 12, 2017

Do bars and tone play out of Premiere.

Inspiring
September 12, 2017

The only way to describe it is the audio doesn't play. Must be a glitch? The sound bars work fine, everything seems normal. Apart from the sound being played.

Community Expert
September 12, 2017

Do you get any sound out of Premiere from anything?