Importing MP4 files from Canon XA40 with CS6

Question

I just bought a Canon XA40 camcorder. It shoots MP4. I am using CS6. It will let me import the file, however when I try to open it to edit it, it just says 'media pending' and never opens. Does CC support these files (both 1080 and 4K)?

Ann Bens · Accepted Answer

I'm going to need software that will let me import them as they are.

By @Gayle Stokes

When upgrading hardware, in this case a camera, one usually needs to upgrade the software as well;

Premiere CC won't have issues with the files. Providing your machine is powerful enough to handle CC.

Gayle Stokes · Answer

Thanks. Some were 4k, others 1920 x 1080.   I was just testing the different settings.  I did discover I could use Adobe media encoder to change them to .mov.  and that seemed to work.  But that will be very time consuming when I go to edit a 30 to 40 minute project using hundreds of clips!  I'm going to need software that will let me import them as they are.

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