Importing MP4 files

Forum|Forum|4 years ago
June 18, 2021
1 reply
204 views

Just today when I import MP4 files which imported correctly before, the videos are now showing sever distortion int he Source and Program windows. I am wondering if it is a setting but I havent changed anything. HELP

Error or problem

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Kartika Rawat

Community Manager

Hi there!

We're sorry for that. Can you provide the following information?

What are your system details (OS, CPU, RAM, GPU)?
Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053
What's the source of the media files that you're editing?

Let us know.

Thanks,

Kartika

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