Participant

Answered

in app tutorials not loading for premiere pro

Forum|Forum|5 years ago
October 7, 2020
13 replies
22066 views

I've done the in app tutorials before and found them very useful. So after sometime, I've went to load them up again for a refresher in Premiere Pro, and the workspace and project loads up, which you can play around with, but there is no accompanying tutorial that guides you through. Am I missing something? As I've done it before, is this a one-time use sort of operation?>

User interface or workspaces

Correct answer John Geck

Shoutout to Rohit Pandita on the Adobe support team, I was able to resolve this with a minor tweak to the other methods mentioned here.

- Navigate to the /Users/Shared/Adobe/Premiere Pro 2023/Learn Panel/payloads/en_US folder

- Cmd+I to open the Get Info dialog, Click the Lock symbol in the lower right and enter administrator credentials

- Click the "more options" icon on the lower left, jsut to the right of the + and - icons

- Select "Apply to all enclosed items..."

This should apply the correct permissions to all subfolders and fix the issue if you're experiencing the same problem as my users.

For reference:

iMac Intel (Retina 5K, 27-Inch, 2019)

MacOS 13.0.0 (Ventura)

Premiere Pro 2023 (24.7.0)

J

Jacob Shook

Participant

I'm having the same problem. I'm new to Adobe, downloaded Premiere Pro for the first time, and the tutorials in the Learn panel won't load. I tried the solution several people mentioned of unchecking the read-only box on the en_US folder, but nothing changed. I don't know if this is important, but any time I open the preferences on that folder, the preferences window comes up showing the box checked. I can uncheck it and click Apply as many times as I want, but if I open the preferences again it will appear checked.

T

TDip

Participant

I get the same behavior. An additional oddity is that the Learn panel gives icons for tutorials and I click and select download, but the circle indicating download progress never completes. Windows 11, Premiere Pro 24.0.

J

John GeckCorrect answer

Participant

Shoutout to Rohit Pandita on the Adobe support team, I was able to resolve this with a minor tweak to the other methods mentioned here.

- Navigate to the /Users/Shared/Adobe/Premiere Pro 2023/Learn Panel/payloads/en_US folder

- Cmd+I to open the Get Info dialog, Click the Lock symbol in the lower right and enter administrator credentials

- Click the "more options" icon on the lower left, jsut to the right of the + and - icons

- Select "Apply to all enclosed items..."

This should apply the correct permissions to all subfolders and fix the issue if you're experiencing the same problem as my users.

For reference:

iMac Intel (Retina 5K, 27-Inch, 2019)

MacOS 13.0.0 (Ventura)

Premiere Pro 2023 (24.7.0)

joeb95975381

Participant

Had the same problem with the latest 2024 update on Windows 10, none of the in app tutorials would work. I solved it using a similar solution by right-clicking on the en_US folder within C:\Users\Public\Documents\Adobe\Premiere Pro 2024\Learn Panel\payloads in File Explorer, selecting Properties from the menu, unticking Read-only and then clicking Ok on the subsequent popup. It would seem that the installer installs this folder as read-only?

E

EugeneLew

Adobe Employee

The issue with the folder being left in a read only state does not happen all of the time. We actually had the installer modify their installation read/write levels to fix the original issue. However we have not identified why this does not always work. Were you installing as a non-admin user?

M

Mehmet29114505s40z

Participant

In app tutırials not loading

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EugeneLew

Adobe Employee

Can you provide which platform you are using (Mac or Win) and the Pr version that you have installed.

M

MarcP_LH

Participant

Same issue here. I uninstalled the app and re-installed. The "Learn" panel will now show the in-app tutorials available, but it will not download them. I changed the read/write permissions of the Learn/pathway folder which allowed the app to load the content to the panel, but the app still gives an error that the content couldn't be downloaded. This feature works as expected in other Adobe apps, so it appears as if this an application specific bug.

PPro version 23.2.0 (build69)

Windows 10 Enterprise 22H2 19045.2486

AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz

GeForce 1660Ti - NVidia Studio Driver 528.49

16 GB RAM

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EugeneLew

Adobe Employee

Did you have a previous Pr release installed before installing Pr 23.2? Can you navigate to this folder
\\Users\Public\Public Documents\Adobe\Premiere Pro 2023\Learn Panel\payloads\en_US (or to the language folder that was selected when installing Pr) and then delete the folder 'dynamic'.
Re-launch Pr and from the Learn panel select tutorials to download.

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MarcP_LH

Participant

Yes. I have been an Adobe user for many years and have had PremierePro installed on this machine for over 3 years. Not once before have I had issues with any of the panels in PPro, or any Adobe app, not loading or operating as expected. It's nuts that the user has to hunt down a buried system folder and change file permissions to try and fix the problem. And, yes, I followed of the instructions above for the previous posts. I have only been able to get them to load in the panel but NEVER are they actually accessible for use. After following your suggestion one more time, now they do not load at all. Worked just fine in previous releases.

R

Reina Lynn29068043q2yk

Participant

I have the same issue and my OS is Ventura.

E

EugeneLew

Adobe Employee

Have you tried the instructions that were listed (9/12/22 entry from me)? Is the user that is signed in your mac system an admin user?

C

Ciego64

Participant

I'm running Monterey 12.6 Any time I click on an in-app tutorial it says it cannot retrieve the files because I have no internet????? I'm finding quite a few YouTube video tutorials that have no problem loading. I'm pretty sure it's not my connection.

C

Ciego64

Participant

and yes, I have Premiere Pro CC 2022.

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EugeneLew

Adobe Employee

Have you tried the work around that was mentioned in the previous thread? (dated 9/12/22)

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ted939

Known Participant

I'm having same issue. I'm on phone with Adobe tech support right now, and the agent is unfamiliar with what to do here.

Kevin-Monahan

Community Manager

It's fixed in the upcoming version, ted. You can also install the beta, and it works there. Sorry for the issue.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

Anna260425545ggk

Participant

Hallo, having th same issue. Where can I find/download this version?

Kevin-Monahan

Community Manager

Hello ahaldan,

I am sorry about this. We can replicate this issue, and a bug is filed. The problem is solved in the Beta, so check that out.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

Andrew Silk PUSD

Participant

this is still happening on version 25 build 13.. this is on over 20 imacs in a mac lab running. os 15.6.1. we have changed the permissoins as advised, and that only works on some machines, but not all.

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ojc1

Participant

same here, have done a re-install, to no avail. my fans are humming, too

O

ojc1

Participant

MBP 2019 2.4 i9 32 gb DDr4 RAM radeon pro 5500M 8Gb

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ojc1

Participant

ok, I just spent about 2 hours in remote support with Adobe. delete your version of premiere. Look for something called Adobe cleaner. Run that if you can but protect your work. Then re-install adobe premiere version 22.0. Apparently the newer versions are not stable, and there wont be a fix until end of year, so revert back to 22.0. worked for me, but took alot to get there.

Kevin-Monahan

Community Manager

Hi Christina,

Sorry about this. Have you tried reinstalling Premiere Pro? If that does not work, please take a screenshot of the warning and I'll pass it along to the developers. Let us know your machine specs and version of Premiere Pro, as well.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio