in-app tutorials premiere pro - some are not working on M1, but work on Intel

Forum|Forum|4 years ago
December 14, 2021
3 replies
2062 views

Hello,

I am totally new to Adobe Premiere Pro and I installed the app 2 hours ago. Since then, I was trying to run the first in-app tutorials on M1 version but some of them are not working correctly. When I open "Editing your clips", I get an error as shown in the second screenshot. I tried to follow all steps here: https://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html

including reinstalling Adobe Premiere Pro. Is there any way to run the tutorial in M1 version? Please note, that Intel works fine, but I am not sure if this will bite me in the future.

All the best!

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Correct answer Kevin-Monahan

Hi Rafał,

Thanks for writing in. Yeah, I noticed this on my M1 MacBook Pro, as well. I filed a bug. It's fixed in an upcoming version. Apologies for that!

Thanks,
Kevin

D

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Participant

I find if you go to Home, and hit "learn', then the in-app's pop up. Hope this helps.

Kevin-Monahan

Correct answer

Community Manager

Hi Rafał,

Thanks for writing in. Yeah, I noticed this on my M1 MacBook Pro, as well. I filed a bug. It's fixed in an upcoming version. Apologies for that!

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

DarkNoodle

Participant

Hi,

I subscribed to standard Creative cloud in january 2023 and it seems the problem is still here: I could download the first 2 in-app tutorials but the other ones get stuck towards the end. I tried several times, restarted the app, no luck.

Thanks for your help,

Thomas