Participant

Answered

Incompatibility with system

Forum|Forum|6 years ago
February 21, 2020
3 replies
1599 views

A couple weeks before the yearly update on adobe premiere pro, my program was crashing and not allowing me to use it. After the new year, I updated to the 2020 version but now when I try to open my project it says that there is a compatibility issue with the system. The suggestion for how to fix this problem is not working and I cannot find a service number to call about fixing this issue. Does anyone have suggestions or a number that I can call for Adobe Support? This a video project that has been 2 years in the making and I don't plan on giving up now when it is nearly complete.

This topic has been closed for replies.

Correct answer RjL190365

Yes, that HD Graphics 5500. That signifies a late 4th-Generation Intel Core series CPU. However, it is deemed by Adobe as "too old and nearly obsolete" as Adobe now officially requires a 6th-Generation or later (a 7th-Generation or later is recommended) Intel Core series CPU in order to run properly.

And as implied by the above paragraph, Intel had already placed its 4th- and 5th-Generation CPUs into "Legacy" support status back in 2017-18. That means that since then, the only driver updates for these CPUs that were released have been merely security-patched versions of a driver that was first released prior to 2017.

Randall

Peru Bob

Community Expert

Your graphics doesn't meet the minimum specs for Premiere Pro:

https://helpx.adobe.com/premiere-pro/system-requirements.html

See here:

https://community.adobe.com/t5/premiere-pro/unsupported-driver-nvidia-geforce-820m-amp-intel-r-hd-graphis-5500/m-p/10952963?page=1#M255096

D

dorotheap60099089Author

Participant

If a new laptop is the only way that Premiere Pro 2020 will be compatible with my system, how would I change back to an earlier version of Adobe Premiere Pro so that I can finish my project?

R

RjL190365

Legend

You can download and install Premiere Pro 2019 (13.1.5), which is in "legacy" support from Adobe at this time. You see, Adobe is making only the two most recent major versions of its CC apps available for download. And 2019 is in "legacy" support status, as noted by the fact that only the most recent minor release of that major version is currently available.

D

dorotheap60099089Author

Participant

I have Intel(R) HD Graphics 5500 and a 64-Bit Operating System, x64-based processor Windows 10. I've used this laptop for previous versions of Premiere Pro and have never run into this issue. How would I roll back my graphics driver?

R

RjL190365Correct answer

Legend

Yes, that HD Graphics 5500. That signifies a late 4th-Generation Intel Core series CPU. However, it is deemed by Adobe as "too old and nearly obsolete" as Adobe now officially requires a 6th-Generation or later (a 7th-Generation or later is recommended) Intel Core series CPU in order to run properly.

And as implied by the above paragraph, Intel had already placed its 4th- and 5th-Generation CPUs into "Legacy" support status back in 2017-18. That means that since then, the only driver updates for these CPUs that were released have been merely security-patched versions of a driver that was first released prior to 2017.

Randall

D

dorotheap60099089Author

Participant

Does that mean I would need a new laptop to meet the new Premiere Pro requirments or is there a way to update my computer for it to be compatible with Premiere Pro 2020?

Peru Bob

Community Expert

What graphics card do you have?

What operating system?

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded