Insta360 plugin. premiere pro crash

New Here ,
May 29, 2022 May 29, 2022

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i updated to the latest versions of both insta360 plugin (4.3.1) and premiere pro (22.4)  (os - win 11)

 

d premiere pro projects just shut down after a minute of opening. when i delete the plugins,  premiere pro works fine. 

 

i am working on a project that mostly has 'insta one r' videos.  without d pligins,  its a waste... what to do. 

TOPICS
Crash , Editing , Error or problem , Formats , Freeze or hang , How to

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hey SUDARSHAN RANGAPRASAD,

 

Have you tried contacting insta360 support and asking if this is a known issue for them? For testing purposes, could you roll back to the previous version of Premiere Pro and let us know if that works for you? Also, let us know your system specifications (OS, CPU, GPU, RAM).

 

Regards,

Ishan

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New Here ,
Jun 15, 2022 Jun 15, 2022

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I am having the same problem. Premiere worked fine yesterday, today I installed insta360 plugin as well as the GoPro FX Reframe Plugin now I can't open Premiere pro at all. Removed all the plugins, uninstalled and reinstalled premiere. still won't work. 

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Sorry about the issue. Please try resetting your preferences and let us know how it goes. 

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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I have the same issue.

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi Alamnji,

Which version of the plug-in are you running? Have you contacted Insta360 support? What do they say? I have heard that the plug-in version 3.5.7 still works. Can you try that?

 

Thanks,
Kevin

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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I have solved it.
So what was the case..
I have installed 360studio which contains the Insta360 Plugin for Adobe Premiere.
Than I have also installed GoPro FX ReFrame from GoPro and this was the moment Adobe Pr didn't want to start..I had to find the folder where (I don't have now the path but you can find it easily) and delete it. Since than everything works normally.

Regards,
Aleks

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Thanks for letting the community know, Aleks!

 

Kevin

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