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J
JohnDavey
Participating Frequently
January 6, 2021
Question

Intel driver conflict causes display failure

  • January 6, 2021
  • 4 replies
  • 593 views

I have major problems as a result of the Intel graphics driver conflict issue. My onboard Intel graphics (HD 4600) has the latest possible driver installed, but cannot be upgraded to Adobe's new recommended minimum. The system is actually using an Nvidia graphics card. 

Now, any attempt to use Premiere results in the graphics cutting out completely. The only way I can use the system again is to reboot. I have reinstalled Premiere to no avail. No other program has any problem whatsoever - the system is otherwise functioning at a very good level.

This is a relatively recent problem - until the most recent Premiere upgrade the program was functioning perfectly well.

It seems that I will not be able to use Premiere again unless I purchase a whole new system. Is there some way I could perhaps revert to an earlier version of the program?

This topic has been closed for replies.

4 replies

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
January 15, 2021

Sorry John,

Try using the Studio Driver, not the gaming driver. That may solve this.

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
J
JohnDaveyAuthor
Participating Frequently
January 15, 2021

Kevin,

I have installed the Studio driver for the Nvidia graphics. 

Unfortunately, the problem is the same as before unless I ensure that 'Mercury Playback Engine Software Only' as above is selected.

Anyway, at least I seem to have a fix, which is very gratifying!

John

J
JohnDaveyAuthor
Participating Frequently
January 14, 2021

Ok!

Yesterday's upgrade of Premiere Pro seems to have fixed the problem of the graphics crash.

Thank goodness for that!

J
JohnDaveyAuthor
Participating Frequently
January 15, 2021

Actually, it seems that changing the setting in

File\Project Settings\Video Rendering and Playback\Renderer

to 'Mercury Playback Engine Software Only'

may be the factor that has solved the problem of graphics failure.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 6, 2021

Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter and turn the one you don't want OFF

J
JohnDaveyAuthor
Participating Frequently
January 7, 2021

Thankyou for this. I disabled the Intel graphics in the BIOS. Now Premiere does not notify a driver problem on loading.

Unfortunately, however, I still have the same problem of graphics failing when I try to use Premiere. As before, there is no other problem with the system.

Perhaps I should reinstall Premiere again, now that the initial issue has been dealt with …

D
defaultr40inza81tl2
Participating Frequently
January 6, 2021

Looks like we are having similar issues. I'm pretty sure there is some sort of bug with Pr, I have an Intel system with a 2080 super and that is one of the headaches I'm having. 

J
JohnDaveyAuthor
Participating Frequently
January 6, 2021

Thanks. I really hope we can get some help on this.

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