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Issue with horizontal lines that cut the frame Premiere Pro 2020 (14.7)

Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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Hi everyone, I have a big serious problem with Premiere Pro, when I play the timeline the video is seen with horizontal lines that '' cut '' the frame (I attach the reference video). I'm sure it's just an Adobe problem (it does it on After too) because if I export the videos they look perfect, and if I watch any video with a player everything works. I have the video card (NVIDIA GeForce GTX 1050 Ti) updated to StudioDriver version 461.40 (I also tried the GameReady version), I have tried both to do various video card downgrades and to do various Premiere downgrades, even if I open Premiere 2019 I have the same problem. Can anyone help me? I don't know what to do anymore I tried everything, it's not a footage problem because I did the tests from 4K to 480px, it's not a Fields or Capture Format problem, it's not a Cache problem (I also deleted everything manually), it is not a project problem because I have created several both on external HD and on the PC, and finally it is not a problem of the operating system (Windows 10) because everything is up to date, and not even a monitor problem because it also does it on the external monitor.
Help I really don't know what to do, really heartfelt thanks to those who will help me.
P.s. I have attached a video made with the mobile phone and not with the screen recording because in the latter it is not seen nor with a still frame, because the problem is only in play

 

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Error or problem , Performance

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Community Expert ,
Feb 06, 2021 Feb 06, 2021

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unknow files.png

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Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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Hi everyone, here my video test, the password is : Adobe

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Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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I'm sorry, here the correct link : https://vimeo.com/509165023 

 

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Community Expert ,
Feb 06, 2021 Feb 06, 2021

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Looks to me as rolling shutter: partial exposure.

https://en.wikipedia.org/wiki/Rolling_shutter

 

Next time try and hold the phone horizontal 😉

Might also want to update to 14.8. (14.0.7? dont know that version)

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Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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It's not a shooting problem it's a Premiere problem.
If I look at the footage on any player everything works fine, in fact even if I export the video from Premiere I see it correct.
So it's strictly a Premiere issue. I still don't have version 14.8 available in the Creative Cloud, but I don't think it's a version problem anyway, because it does it to me on all the releases I've tried, even on 2019.

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Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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My version is 14.7, the release is 14.0.7 I wrote it to be more clear

 

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Community Expert ,
Feb 06, 2021 Feb 06, 2021

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Update your CC app to get 14.8.

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Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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I just updated to version 14.8, nothing changes

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Hi Ann,

Could you help me to resolve my problem?

Thank you so much,

Giulia

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LEGEND ,
Feb 08, 2021 Feb 08, 2021

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in fact even if I export the video from Premiere I see it correct.

 

A little more troubleshooting, please.

  • Export a short section of the video from Pr and then re-import it.
  • Drag the re-imported video to the New Item icon at the bottom of the project panel to create a new sequence that matches the footage.
  • Playback the video. Is the problem still there?

 

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New Here ,
Feb 08, 2021 Feb 08, 2021

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Hi Jeff,

 

I just did what you suggested, and sadly yes, the error is still there

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Hi Jeff,

 

I just did what you suggested, and sadly yes, the error is still there

 

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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I have the exact same issue, it's a playback problem, not footage.

Has anyone fixed it yet?

 

Thanks!

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Advocate ,
Mar 07, 2023 Mar 07, 2023

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It looks like a display vsync issue. Go to GPU driver control panel and try to toggle it (on/off depending in what state it currently is)

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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LATEST

Turning ON vertical Sync fixed it! Thanks a lot!! 🙂

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