Issues with Premiere Pro CC 2020, no preview or playback.

Forum|Forum|5 years ago
January 22, 2021
2 replies
684 views

Having issues with Premiere Pro CC v14.8, using mp4 video. When I import a new file to a project, it lists it as a source, but the preview screen is blank (not black, there is no frame at all) pressing space or clicking the play button does nothing, and even After effects is doing the same thing. My GPU drivers are up to date, I've restarted my pc, uninstalled Premiere, uninstalled CC, and still nothing. If anybody has any advice on how to fix this, that would be great.

This topic has been closed for replies.

R Neil Haugen

Legend

If you're using an Nvidia GPU, go to their driver page, download/install the STUDIO driver. Their latest game-ready drivers are causing a world of hurt in Premiere.

Neil

Everyone's mileage always varies ...

T

Toby O. Rink

Participating Frequently

Perhaps an Codec Problem?

Kevin-Monahan

Community Manager

Gilly,

Sorry for the annoyance. Do you have a NVIDIA GPU? Most people are having trouble with the NVIDIA game ready driver. Please install the NVIDIA Studio driver instead. Your problem should be discontinued after that. Please report on what happens so that we can pass along your info to others.

Thank You,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

G

GillyxtAuthor

Participant

Sadly no, that's the one major problem cause I've been hearing about, but I have a AMD GPU.

G

GillyxtAuthor

Participant

Which one?

Neil

An Rx 5500xt from Asrock

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded