Participant

Question

Just downloaded Encore cs6 & it Won't Open

Forum|Forum|8 years ago
June 10, 2017
2 replies
2252 views

Hi, I'm a current CC subscriber with an Encore blu ray project from a year or two agao that I need to burn, so I downloaded Premiere CS6 in order to have Encore again. However, I can't open it. Every time I try to open Encore or Premiere CS6 they crash. I uninstalled them and downloaded Premiere CS6 again, but I have the same problem. Any thoughts???

Thanks!

This topic has been closed for replies.

J

jorma.saarinen@mandat.fi

Participating Frequently

I had also the same problem with Adobe Encore CS6. Then I by accident opened Encore "As Administrator". Then the Encore opens normally without error messages.

Can somebody say, how Encore works also with User?

OS: Win 10 Pro, 16 GB memory, 6 TB disk space. All updates up to date.

Norton Internet security.

Thanks :-)

Stan Jones

Community Expert

I'm not sure I understand your question.

Running Encore under a user account works, but run it "as administrator" even though the user has administrative rights. You can set it to always run that way.

J

jorma.saarinen@mandat.fi

Participating Frequently

Hi,

In my computer, that I edit videos, there is this problem. E.g. my laptop works OK.

I am administrator in my home computer system. When I click Encore open, it crashes. Then I noticed right-click Encore “Open as Administrator”. It works. There are no more problems left. Still I liked to open Encore in the normal way.

Just downloaded Encore cs6 & it Won't Open

created by Stan Jones <https://forums.adobe.com/people/Stan+Jones> in Encore - View the full discussion <https://forums.adobe.com/message/10087520#10087520>

Stan Jones

Community Expert

If Windows, "run as administrator," not just with admin ID.

Make sure no disk in drive.

Try starting by creating new DVD project.

What operating system?

No error message?

CurioAuthor

Participant

This is on Mac, OS 10.11.6 Capitan.

I can't create a new project, as I can't get the application to open at all. It just quits immediately. The report I get is copied below. There's also a message that prompts me to click to see a workaround, but I can't get it to open. I just get an error sound when I try to click on it.

Process: Adobe Encore [1964]

Path: /Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore

Identifier: com.adobe.Encore

Version: 6.0.0 (6.0.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Encore [1964]

User ID: 501

Date/Time: 2017-06-09 20:42:16.660 -0700

OS Version: Mac OS X 10.11.6 (15G31)

Report Version: 11

Anonymous UUID: 66D471ED-90E9-2FD1-BF55-52C13B32AB53

Stan Jones

Community Expert

Try updating to 6.0.1 (the only update to Mac Encore CS6).

Adobe - Encore : For Macintosh : Encore CS6 update

Permissions are the usual problem with Mac OS: make sure all regular and temporary Encore program and project files/folders are read/write.

Let us know...

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