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Aerali Studio
Aerali Studio
Participant
October 27, 2024
Answered

Keyboard Shortcuts window does not open 25.0

  • October 27, 2024
  • 10 replies
  • 724 views

I am attempting to setup keyboard shortcuts.

I go to Edit > Keyboard Shortcuts... and nothing happens.

The window does not appear.

 

Pressing Ctrl+Alt+K does nothing to bring up the window either.

 

I tried Rest to Saved Layout, no changes.
I tried Reset app preferences (holding down shift on application load), no changes.

 

Adobe Premiere Pro 25.0
Windows 11 Home Version 23H2

AMD Ryzen 7 5800X, x64-based processor

48.0 GB of RAM
NVIDIA GeForce RTX 3080

    This topic has been closed for replies.
    Correct answer jamieclarke

    Hi @Aerali Studio - Thank you for the report, it looks like you may have a game driver installed.  Can you try installing the studio driver for your gpu.

     

    I'm wondering if there are some sync issues going on with onedrive.  Can you try disabling sync and then manually delete your preferences and launch Premiere Pro.

    10 replies

    Aerali Studio
    Aerali StudioAuthor
    Participant
    October 30, 2024

    OneDrive is not actually installed or running on my machine.

    Nvidia Studio Driver was installed during October 28th GFX driver update. (I just reinstalled it again, just in case)

     

    However... After manually deleting the C:\Users\USERNAME\OneDrive\Documents\Adobe\Premiere Pro\ folder, alas SUCCESS!!!


    Thank you so much!

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 30, 2024

      Hi @Aerali Studio -  That’s fantastic news! Thank you for taking the time to troubleshoot I know it can be frustrating, but I’m glad to hear it’s working now!

      jamieclarke
      Community Manager
      jamieclarkeCommunity ManagerCorrect answer
      Community Manager
      October 30, 2024

      Hi @Aerali Studio - Thank you for the report, it looks like you may have a game driver installed.  Can you try installing the studio driver for your gpu.

       

      I'm wondering if there are some sync issues going on with onedrive.  Can you try disabling sync and then manually delete your preferences and launch Premiere Pro.

      Aerali Studio
      Aerali StudioAuthor
      Participant
      October 30, 2024

      System Compatability Report sent.

      I did not change the path from the standard one, it was setup that way on install.

      I tried to copy the files into the standard folder structure, but that had no effect.

      M
      mikee4264619317629510
      Participating Frequently
      October 30, 2024

      Just as a note @jamieclarke: this different user folder is standard behavior if you use OneDrive as a backup solution - very common in Enterprise environments. We are in the same boat (haven't tested this concrete issue yet).

      This actually raises a very good point: applications are not supposed to store preferences in the documents folder, there is %appdata% and %localappdata% for that. Every time we run Premiere Pro, this triggers OneDrive sync as it re-writes config information. Most other Adobe apps don't use Documents for this type of file.

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 30, 2024

      Hi @Aerali Studio - I'm wondering about the location of your user profile that is not the standard location that they should be.  Can you tell me how you changed the location?

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 30, 2024

      Hi @Aerali Studio - Can you navigate to the menu bar under help and select "System Compatibility Report" then select export report and email those files to jamiec@adobe.com

       

      Aerali Studio
      Aerali StudioAuthor
      Participant
      October 30, 2024

      Followed your instructions @jamieclarke 
      Located the Profile-USERNAME folder via the following path: C:\Users\USERNAME\OneDrive\Documents\Adobe\Premiere Pro\25.0
      Changed the name by adding z to the folder name.
      Launched Premiere Pro

      Still no Keyboard Shortcuts window =(

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 29, 2024

      Hi @Aerali Studio - Can you try navigating to C:\Documents\Adobe\Premiere Pro\25.0 and then add a z to the Profile-<Username> folder.  Then launch Premiere and let us know if you still are having issues.

      Aerali Studio
      Aerali StudioAuthor
      Participant
      October 28, 2024

      I have multiple displays setup.

      Tried with just one monitor. Nothing happens.

      Changed screen resolution. No window.

      Updated GFX driver. Still nothing.

      IanB_360
      Community Manager
      IanB_360Community Manager
      Community Manager
      October 28, 2024

      Hi @Aerali Studio 

      Welcome to the Premiere Pro forums! We are glad to see you here. Are you using multiple displays? Have you tried to switch to one and see if the window is opening on a single monitor? Sometimes windows opens the panels outside of the range of view on the monitor. Also try changing the screen resolution or updating the GFX card.

      Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

      Thanks,

      Ian

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