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A
Andy Post
Inspiring
May 8, 2020
Question

Known Issues Driver Work Around?

  • May 8, 2020
  • 2 replies
  • 3682 views

Hey Thrill Seekers,

Finally upgraded to windows 10 so I can use most current version of Premiere, and am getting the "Known Issues" warning on startup and am stuck in a mobius loop.  Adobe didn't like my "standard" driver for my Nvidia Quadro card, and insists on the DCH version, but Windows won't let me install that.  Also...my card isn't on their good card list.  So...upgraded to a good card.  Same driver issue persists.  

 

I output the report from the warning, and it specifies a driver that I should be useing.  But it's one newer than what I have...and NVidia has confirmed that it does not exist.  

 

Any ideas?  I've turned off the warning for the time being.  

 

Oh...and Adobe support sent me three links to possible solutions.  One said how to turn off the report in the console...the other said not to do it in the console.  funny.

 

This topic has been closed for replies.

2 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
May 8, 2020

You can use the Standard driver rather than the DCH. It has to do with the installation and not the drivers themselves.

 

https://nvidia.custhelp.com/app/answers/detail/a_id/4777/~/nvidia-dch%2Fstandard-display-drivers-for-windows-10-faq

 

I use this page to get the standard / non-dch driver package

https://www.nvidia.com/Download/Find.aspx?lang=en-us#

 

In short from Nvidia

"Standard" packages are those that do not require the DCH driver components.

"DCH" (Declarative, Componentized, Hardware Support Apps) refers to new packages preinstalled by OEMS implementing the Microsoft Universal Driver paradigm.

DCH drivers cannot be installed over a standard system, and Standard drivers cannot be installed over a DCH system.

To confirm the type of system you have, locate Driver Type under the System Information menu in the NVIDIA Control Panel.

R
RjL190365
Legend
May 8, 2020

Actually, that would not help the OP at all, in this case, since Premiere Pro had already triggered the latest available Standard driver for that GPU as "Unsupported." That means that that GPU itself is now obsolete, as Nvidia had already EOSL'd all of its GPUs prior to Kepler, as well as all Kepler mobile GPUs.

    R
    RjL190365
    Legend
    May 8, 2020

    Which particular card/GPU do you have? Chances are that your particular GPU is now completely EOL'd by Nvidia itself, outside of archived drivers. And Adobe is now following hardware manufacturers' support status entirely, even going so far as to require a driver version which completely omits all support for any old or obsolete GPUs just to even run properly. It seems as though any mention at all whatsoever of legacy or obsolete GPUs in the driver version trips the program up.

    A
    Andy PostAuthor
    Inspiring
    May 16, 2020

    I have the NVidia Quadra K5000M which is on Adobe’s supported card list

     

    R
    RjL190365
    Legend
    May 16, 2020

    Not any more, as of Premiere Pro 2020. Nvidia had completely EOSL'd (End Of Support Life'd) all Kepler mobile GPUs as of March 2019, with only a couple of security patches issued to the driver for these GPUs while still in legacy support status until it completely dropped off support at the end of this past month. Unfortunately, Adobe now requires a driver that does not support any legacy or obsolete hardware at all whatsoever just to even be supported.

     

    And what caused this confusion? Partly because Adobe had failed to update its recommended GPU list to account for the new SUPER GPUs, while dropping support for all to-be-EOL'd GPUs.

     

    In other words, you will need a brand-new GPU in order to continue working with newer versions of Premiere Pro. And in the case of ypour laptop, you will need a completely new laptop in order to continue using Premiere Pro.

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