Library Sync error

[Pao5C52]

Hi I have a library sync error problem. I have tried all the advice in thi pos https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/1090...

Nothin has worked. Please can a community support professional get in touch.

[supriyakatiyar]

Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries Team

[Pao5C52]

Hi,

The name is AdobeLogs_20220315_085513_296-win-GS.zxp.

I have uploaded it as well. Please advise.

[supkat]

Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries Team

[Pao5C52]

Hi, I see the person above does not have Adobe employee status;

The name is AdobeLogs_20220315_085513_296-win-GS.zxp.

I have uploaded it as well. Please advise.

[Pao5C52]

To all coming across this post- It has not been resolved yet and the employees have stopped replying to my messages.

[Kevin-Monahan]

Hi Pao,

Sorry! Kindly send the Adobe team member a private message. Click on their link and send a message from their profile. If they do not respond in the next 72 hours, send me a message, and I will contact them internally to escalate your case. Would that be OK?

Thanks!
Kevin

[Pao5C52]

Supriyak has been in touch since and has been of much help.