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tswater
tswater
Participant
May 2, 2022
Question

Link Media window is stuck, can't click on anything or esc out of it

  • May 2, 2022
  • 2 replies
  • 1982 views

This morning, I was relinking media files and ran into one that said "general error" so I clicked cancel and then clicked the "locate" button again on the Link Media window. The additional pop-up window opened but I soon realized that nothing is clickable- not even "cancel." If I click behind the pop-up window, I get a "pop" noise but that's it. I can't click on any dropdown menus, options buttons or anything on the left-hand side (Finder). See attached screen recording- PP has not crashed and all other programs are accessible on my computer too. Also, I CAN click on all of the Premiere menus along the top of the screen but everything is grayed out. Any solutions so I can save my project??

 

I am on a 2017 iMac Pro running Monterey 12.12.1

 

Thanks!   

This topic has been closed for replies.

2 replies

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
May 3, 2022

A follow up question: Have you resized your Finder sidebar icon size? I've noticed if Sidebar is set to Small, this will randomly occur on ALL import/save dialogue boxes, not just Premiere.

 

With the default of Medium, this does not occur.

 

tswater
tswaterAuthor
Participant
May 4, 2022

Thanks for the suggestions!

I checked my Finder sidebar and my setting is on Medium.

I also have figured out that the media file I am trying to relink seems to be corrupt. After I get the "general error" and the new window pops up, I've tried shrinking and extending that window but to no avail- the only fix is force quit. 

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
May 4, 2022

With that window up, can you press tab to do anything? Or press escape to close the window? 

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
May 3, 2022

Resize that import window. Literally, grab the lower right corner to resize the window, make it super tiny or super large, then set it back to your liking, you should then be able to click everything. And it should stay fixed.

 

This appears to be a Monterey bug, not a Premiere issue.

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