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eSouther
Participant
January 8, 2025
Question

loading 240 aaf.prm crashing adobe

  • January 8, 2025
  • 2 replies
  • 838 views

Premiere won't open crashes while having Loading (240) Aaf.prm. I tried to uninstall and reinstall and also clear caches and app preferences with ctl. This is critical I be able to work with the software.

    2 replies

    E
    eSoutherAuthor
    Participant
    January 9, 2025

     

    • Issue - Adobe Premiere Pro will not open. It sticks on Loading (240) Aaf.prm for a moment then crashes.
    • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
    • I have Version 25.1 (I used Adobe clean tool to delete all adobe premiere files and reinstalled!!!)
    • Operating system - Windows or macOS, and which version of those operating systems?
    • Windows 11 Pro
    • System Info: CPU, GPU, RAM, HD:

      • 13th Gen Intel(R) Core(TM) i9-13900KS 3.20 GHz

      • GPU (Intel-based Macs and PCs) NVIDIA GeForce RTX 4090

      • GPU driver (PC): 560.94 TYPE: DCH

      • 128 GB (128 GB usable)

      • Hard Drive- Internal M.2 4TB SSD

     

    E
    eSoutherAuthor
    Participant
    January 13, 2025

    I still can't get your software to work, and I am teach it to over 60 student. I need to be able to work. Why is this taking so long to get some help?????????

      M
      mateuszg29789958
      Participant
      February 22, 2025

      I have same issue with 242 AAF.prm

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 8, 2025

      Hi @eSouther,
      Thanks for the post and welcome to the forum. I’m Kevin from support, a moderator here. May we have more information? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4fQjt05) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.


      Thanks,


      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      E
      eSoutherAuthor
      Participant
      January 16, 2025

      It's been over a week to get some simple help on an enterprise account.

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