Inspiring

Answered

Lost all label colors

Forum|Forum|7 years ago
April 6, 2018
4 replies
11290 views

I updated today (4.6.2018) and as expected I'm running into several issues.

I use label colors in my timeline to visually differentiate from interviews, b-roll, etc. I opened my project this morning and boom all of my labels are gone. No big deal, I re-added them fairly quickly. Worked for a few hours, closed down for lunch, came back and boom gone again. What's the point of labels if you can't retain them?

Also, when I label a certain clip in one timeline that doesn't transfer over into another. I used to be able to label the interview in a scratch sequence and it would change that label color in any sequence that clip was in. Not the case anymore.

Correct answer Ann Bens

The same has happened to me today after running the latest update yesterday.

You cannot see the colours on seq/ footage etc in the project window - however, if you drag a labeled clip into the time line you can see its colour there.

Can this be fixed asap as I use colour code/ labels a lot

@dannyc85934510

Make new project import old one, that will restore the labels.

mickpeninsulaTV

Known Participant

Ann Bens • Adobe Community Professional , Nov 27, 2020
dannyc85934510 Make new project import old one, that will restore the labels.

Not working

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fredrik78847280

Inspiring

Try to activate "show source clip name and label" in timeline by clicking the tool icon (wrench) for Timeline Display Settings on the top left of your timeline under the (most left if more than one is open) sequence name.

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Angus5CA4

Participant

Life saver. Heart attack moment working on a TV sizzle, a weekend of sorting footage almost down the drain. Must of had this toggle hot-keyed, saw all my work turn to a single shade. Petrifying...

teresac88414950

Participant

This just happened to me! I didn't even close my project! I had two sequences open and I clicked on one to copy some clips and then I went back to the other timeline and POOF - all labels gone!

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ryans39921638

Participant

This problem is stealing several hours away from me. Has anyone figured out what is happening and how to fix it. ADOBE! Fewer versions with more consitency please. The fact that I have to loose a function I rely on every time you update is rediculous.

katherynmcgaffigan

Participant

This just happened to me, too! All of a sudden, out of nowhere, after editing for hours upon hours, my color labels just disappeared. This Support thread dates back to 2018 -- it's now 2020, and the same problem still exists. Readding color labels is such a tedious waste of time -- another Premiere Pro version shouldn't be released until this bug is fixed!!!

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mikethomastv

Known Participant

The fact that updates have come and gone and this issue is not fixed is completely unacceptable. What is going on?

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NemoRoman

Known Participant

Simply put Adobe doesn't - about customer experience. Issues like this are frequent and neglected, and their tech support typically doesn't even know how to operate Premiere, they're looking up solutions just like we might on their website, and often give horrendiously wrong answers...after wasting hours of time. Adobe is not a good company—I wish I could find an alternative, but this is how - behave when they've cornered the market.

Mod note: Profanity removed. Please abide by community guidelines. Try to be kind.

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NemoRoman

Known Participant

How have they cornered the market? there are 3 major players besides adobe afik. Avid, Apple, and BlackMagicDesign. take your pick. If you're venting about label colors, there's a simple solution here...

I see you're an Adobe Community Pro, while I'm not sure if that means you work for Adobe, I appreciate you taking the time to respond.

Here's my problem with your suggestion: if I want to use FCP X, then there are problems when working with the motion grahic artists who use After Effects...or using templates that we've created. Same with Resolve. But, maybe this has been solved and I'm not aware of it?

Last I heared AVID was off the table—Premiere has become industry standard (another way of saying "cornered the market"); but again, AVID is going to present the same issue as cited above.

Of course, maybe we just have different undertandings of the term "cornered the market". I'll tell you though that 100% of the editors I've worked with in the past 4 years are on Premiere, and my big ad agency client started requiring it—to me, that seems an awful like cornering the market.

The Creative Cloud would be awesome if Adobe just paid proper mind to a) not releaseing updates that are riddled with bugs (this was even mentioned in the documentary about Adobe); and b) your tech support actually knew what the heck they're doing—I've had them screw up my computer, waste hours and hours only to have a new tech present a simple solution in a matter of minutes; make completely absured suggestions; and have been spoken to in an unprofessional manor by a tech. I've complained and complained but in the 5 years I've subscribed there have been ZERO improvements in support.

But, I do want to compliment since I'm doing all this bitching. It's amazing that Premiere remembers renders even when changes have been made in a sequence. And, they stepped in when Apple basically abandoned us FCP editors with FCP X, and their softwar does a lot of amazing things—I just wish it had less flaws, and there was more care paid to customer experience.

Thanks again for taking the time to respond—thanks even more if you're able to pass my gripes along to someone who can do something about it...unless of course, they're ill informed, in that case, I'll gladly accept any helpful information.