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amon140
Participant
May 8, 2018
Question

Low Level Exception in Mask (AEVideoFilter:15) keeps crashing program

  • May 8, 2018
  • 7 replies
  • 9407 views

Hi, I have been having issues with Premiere Pro constantly crashing. Below is a screenshot.

It has happened more than 10 times now and I have tried to update Premiere Pro, my GPU drivers, and I've switched to Mercury Playback Engine Software Only but it still crashes.

In fact, it runs much more slowly without GPU acceleration (expected) but still crashes.

My PC specs:

i5-7600k CPU

16GB Ram

Nvidia GeForce GTX 1070 GPU

500GB M2 SSD

I edited my whole video and started touching up some spots with a mask and then the crashes started; so I am blocked at this point.

Please help!

Thanks

    This topic has been closed for replies.

    7 replies

    C
    coolcalmatomsphere
    Participating Frequently
    May 13, 2024

    I hit undo as many times until the Premiere Pro turned back to normal functionality while I still got a lot of "Low Level Exception in Mask (AEVideoFilter:15)" alerts and it seemed to stop it.

    A
    Anonymous
    January 15, 2020

    Similar issue in Premiere 2020 (latest version in January 2020)

    Currently I'm trying to apply blur using a mask (and track it). The tracking didn't work so i had to manually re-track which is when this error occured.


    I get the error message and soon premiere crashes.

    Working with:

    intel i7 9700 @3 gHz
    Nvidia geforce RTX 2060

    16 gigs of RAM

    Premiere installed on an SSD

      B
      buckwald2112
      Known Participant
      November 28, 2022

      I'm getting this error too.  When this happens, quite a bit of my work does not save (although some gets saved in the Auto-Save files).

      Here are my specs:

       

      Premiere Pro ver 22.4.0 build 57

      Windows 10 Enterprise

      Ver 21H1

      Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

      16.0 GB (15.8 GB usable)

      SkyReel
      SkyReel
      Participant
      July 13, 2019

      Same problem here (High Spec PC, Latest version of Premiere) There seems to be far too many bugs in Premiere Its almost unusable. Its constantly moaning about something! I wish I'd gone for Final Cut.

        P
        Perry_H
        Participant
        June 24, 2018

        Hi, I am also having the same issue.

        All of my equipment and software is up to date.

        Mac specs:

        Mac Pro late 2013 (apple trash can)

        Processor 2.7 ghz 12 core intel Xeon E5

        Memory 64gb 1866 MHz DDR3

        GFX AMD FirePro D700 6gb

        Has anyone found a solution to this problem?

          A
          amon140Author
          Participant
          May 11, 2018

          I've been able to reliably replicate the issue by removing a point on a Lumetri Color Mask with Ctrl-Click. I've also tried clearing the media cache and I checked my PC for memory issues via mdsched

            yenaphe
            yenaphe
            Inspiring
            May 11, 2018

            Hello,

            I've had this issue after long working hours, when manipulating masks. You should try to contact Adobe Tech support directly. I suspect a GPU issue, but difficult to say as your specs are more than enough for 1080p encoding/color correcting.

              A
              amon140Author
              Participant
              May 10, 2018

              It just happened again while manipulating a mask and I got an error saying bad_module_info has stopped working.

              Thanks

                A
                amon140Author
                Participant
                May 8, 2018

                Windows 10

                Premiere Pro 2018

                The video is in 1080p 24 FPS

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