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SebastianAlcantar
SebastianAlcantar
Participant
March 6, 2023
Answered

Lumetri Color Crash

  • March 6, 2023
  • 4 replies
  • 2385 views

Hi!

I'm having an issue occur in the latest version of Premiere Pro. Whenever I go and add the Lumetri Color and switch to the color workspace, Premiere crashes. First de preview tab goes black and almost immediately it crashes. I don't even get the Premiere crash window. The app just completely dies.

Are there any fixes? 

Thanks!
Sebastian

Computer Specs: 

OS: Microsoft Windows 11 Pro (10.0, Build 22621)
Processor: Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 8/16
RAM: 32 GB
Graphics card: NVIDIA GeForce RTX 3070 (8 GB)Overview
Hard Disk: TOSHIBA MK2002TSKB (1.8 TB/Fixed hard disk media)

This topic has been closed for replies.
Correct answer R Neil Haugen

Which GPU driver? And have you tried replacing that driver?

 

As Nvidia has had some real junky drivers over the last few months. So you may need to change or roll back the driver, and make sure you use only the Studio drivers, never the Game-ready drivers, which add all sorts of junk.

 

Neil

 

4 replies

G
Geoff Bartlett
Inspiring
July 20, 2023

I have a similar problem on MacOS, with PP often crashing when entering Color workspace. It's also started crashing at other times but Color seems to cause it more often. Once I restart, I can enter the color workspace and keep working.

 

The symptoms are similar.

 

My config:

PP 23.5.0 (build 56)

MacOS 13.4.1(c)

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,4

  Model Number: Z15H000UBX/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

 

Chipset Model: Apple M1 Max

  Type: GPU

  Bus: Built-In

  Total Number of Cores: 24

  Vendor: Apple (0x106b)

  Metal Support: Metal 3

  Displays:

BenQ SW2700:

  Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)

  UI Looks like: 2560 x 1440 @ 60.00Hz

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Rotation: Supported

Colour LCD:

  Display Type: Built-in Liquid Retina XDR Display

  Resolution: 3024 x 1964 Retina

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: Yes

  Connection Type: Internal

    S
    santiagob17105696
    Participant
    March 9, 2023

    Hi!
    I have the same issue since I updated to the new version of premiere pro.

    I tried to came back to the previous version but is not working.

    What can I do?

     

    Thank you!

     

    OS: Windows 10

    Processor: AMD Ryzen 5 5600G with Radeon Graphics 3.90 ghz

    RAM: 32 GB

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 11, 2023

    Hi santiagob,

    Sorry about that. Can you try updating the AMD GPU's drivers? That may help. Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    santiagob17105696
    Participant
    September 27, 2023

    Hi Kevin! 
    I already updated the drivers but nothing happened.

    I also tried to reinstall... same result.

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 7, 2023

    Try 517.40 and let us know if that works, Sebastian.

     

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    SebastianAlcantar
    SebastianAlcantarAuthor
    Participant
    March 7, 2023

    I updated to the latest Studio version (528.49) and had no issues today. Do you think it will be better to roll back to the 517.40?

    Thanks for the help!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 7, 2023

    Hey Sebastian,

    Try the installed drivers you have and report back if you have more troubles. NVIDIA drivers may have stabilized, which is my hope. Thanks for letting us know!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R Neil Haugen
    R Neil HaugenCorrect answer
    Legend
    March 6, 2023

    Which GPU driver? And have you tried replacing that driver?

     

    As Nvidia has had some real junky drivers over the last few months. So you may need to change or roll back the driver, and make sure you use only the Studio drivers, never the Game-ready drivers, which add all sorts of junk.

     

    Neil

     

    Everyone's mileage always varies ...
    SebastianAlcantar
    SebastianAlcantarAuthor
    Participant
    March 7, 2023

    Indeed I was using the Game-Ready driver. I changed it to the Studio version, as you suggested, and today it run smoothly.

    Thank you so much for the advice.

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