MacBook Pro 2016 premiere pro cc problems

Mackbook Pro 2015 15"

GPU: AMD Radeon R9 M370X, Intel Iris Pro

CORE: 2.8 GHz Intel Core i7

OS: Sierra 10.12.2

Hey Everyone, I wanted to note that I noticed that Apple released a Sierra software update on Dec 24th, called the "Pro Video Formats update". I just launched Premiere today and all of my previews windows were all scrambled looking and would not play in the timeline accurately. Tried clearing media cache, restarting to know avail. This was with projects that had both .mxf files and .mov files. So finally I switched the render engine from Metal to Open CL in the Project Settings, and my preview screen is back to fully functioning on playback. I am wondering if there is something going wrong with the Metal Render engine.

Received my new MacBook Pro 15' with Radeon 460 a week ago. Installed nothing except for Adobe CC to keep the system as clean as possible for video editing which is my professional business. Whilst my first edit Adobe Premiere CC 2017 crashed 4 times with the graphic glitch error. Mostly suddenly whilst encoding but also whilst editing a graphic glitch happens which leaves the screen in a huge green pattern and then the Mac crashes completely. Ive turned off File Vault, turned off Automatic Graphic Switching. Both Mac OS Sierra and CC are on their latest versions (OS Sierra 12.12.2 and Premiere CC 2017 at  11.0.1 (Built 6). But now for the worst part: Ive contacted Adobe Support via chat today to report the problem. Their answer seriously was: "We have not heard about this and I can't find anything about it in our system" .... I then asked the support guy to google "MacBook Pro 2016 Adobe Premiere Pro graphic issues" since there are just about a couple of hundred entries about the issue since the Macbook came out . Isn't it great to find out that they suggest  that they haven't even heard about it yet ?!!!  Are they playing dumb or what kind of company is this that doesn't even notice a problem that is commonly known since weeks now ? Of course the whole graphic glitch and crash issue isn't a new thing for Mac users with Adobe software. Theres a very long forum thread on all the things that happened with CUDA on the past MacBooks which are still not really sorted out 100%. It looks like this new issue could develop the same way. At least lets make sure that everyone here at least contacts Adobe support about this since they don't even read their forum postings on this let alone all the reports on Mac sites throughout these past few weeks. Shame on you Adobe

I disabled filevault a few days ago. Been using the laptop for non-work related stuff with no issue. As I'm heading to the Genius Bar today in Manchester to get this looked at, I thought I'd run a test. Created a fresh Premiere Project, imported some 4K footage, no proxies, hit play on the timeline and bam! Pink and red screen of death. So disabling filevault didn't work for me.

Hi,

I have the same problem with the last Macbook Pro 2016 RADEON 450....... PREMIERE makes my computer crash, using all the RAM memory and lagging too... Impossible to use premiere CC 2017...

Please... Where does the problem come from ?

Any news ?

Went to the Genius Bar. They did a stress test on the GPU and it passed with flying colors. The guy said there's been no official word from Apple on the issue and he said he's heard via word of mouth about the problem but mine was the first he'd looked at in person. He actually gave me the option of having it shipped to one of their service centers but I said no. Truth is, I am also starting to believe this may not be a hardware issue and may be tied directly to Premiere as 6 out of 7 crashes I've had have been while using Premiere/Media Encoder. And zero while using FCPX (I use both regularly).

Exact same for me on MBP received 2 days ago.

CPU: 2.9 i7

GPU: Radeon Pro 460

16GB Ram

2TB SSD

All software and OS up to date. This was a clean install too not a TimeMachine transfer as I wanted a clean start.

Crashing in Premiere is regular. I get the flashing screen, lockout and predominantly red freak out. Have to hard reset each time. I can repeat the problem over and over by just working in Premiere CC but hours of use with anything else is fine. Software only rendering eliminates the problem but I might as well go back to my 2013 MBP if that's the case!

Genius Bar booking for 28th Dec. but I suspect like all others they will not have a solution at the Apple end

This issue is major for PP professionals on this machine. Hope you Adobe chaps find a solution soon. Threatening to go over to Final Cut Pro would be childish as I'm sure you're working on this but in order to get work done it might be my only solution on this machine.

Question: I haven't seen a post here or anywhere else from folk running the Pro 460 who hasn't had this problem. Anyone out there? If there's anyone running Pro 460 GFX with Premiere Pro CC who is NOT having GFX crashes, please reply here so we can all gauge the results.

I have had a dozen of errors with Premiere and media encoder on my 2.9 460 MBP. From crashes, to export errors, to playback glitches, to flashing screens during encode. I really hope that Apple and Adobe work fast together to fix this.  I really don't want to edit on FCPX, nor do I want to move to PC, but if push comes to shove, I'll get an MSI laptop. I wish these companies would bury the hatchet and fix this.

I have a feeling this is a software issue. So far, since getting my new MBP, I've had it lock up with the "red screen of death" 7 times.... 6 of which while using Premiere Pro. Zero while using FCPX. Seems statistically significant. Im going to the Genius Bar to try and get them to do a stress test on my GPU. Will try and remember to report back here afterwards.

I just wish I knew if this is a Os Sierra related, Hardware, or adobe software? it's very unclear. apple costumer support was worst.

at least adobe support was very nice and help me a lot more. I do wish I solution is coming soon.

the solution to software only render is not really an option for more than a couple of days max.

Please, explain so we can solve this.

I have the same problem.

Bought a new MacBook Pro 2016, the colorful screen glitch mostly red before crash. I even replace the laptop thinking it was computer hardware, now new fresh laptop does the same.

Got a 15" touch bar, 16gb ram.

I was suggested by adobe to only use software render to fix issue until they figure out the problem. it will be slow as hell.