• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

MacOS Sonoma running Premiere Pro

New Here ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Does anyone know why Premiere Pro wont run on MacOS Sonoma on my laptop? Is it just not compatable yet or is there a problem that needs fixing? Everything worked fine until I updated my Mac last week. Thanks

TOPICS
Error or problem , Performance

Views

8.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Oct 11, 2023 Oct 11, 2023

Votes

Translate

Translate
Explorer , Dec 20, 2023 Dec 20, 2023

HOLY. CRAP. IT NOW WORKS.....

It was "Record It".  This guy:

Record It - Screen Recorder on the Mac App Store (apple.com)

 

I DID originally have "Record It" installed on the Ventura OS earlier before Premiere Pro crashed the first time. then when I formatted and then installed Sonoma, I was editing fine....but I had to capture the screen for something so I launched Record It and i wanted the "sytem Audio" so I do remember installing "something" to do that....and yeah - probably around that time the

...

Votes

Translate

Translate
Community Expert ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Thanks very much. Do we know how long it usually takes for them to sort it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

No.

Adobe will tell you when its ready.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

Is it ready now ? And how will i know. It´s February now and still PP is not able to operate on my Mc Studio Sonoma M2 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Same thing happened to me. Surely Premiere 24 DOES NOT WORK on iMac, very annoying, it keeps crashing.

Today I have a huge delivery. Now what?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Hi @gabriellab20871601,

Follow the steps in this KB doc. See if it helps: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

Let us know!

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

Hi Kevin,

Thanks for your reply.

Unfortunately it is not a sharing/permissions problem.

I reinstalled Sedona and then Premiere 24 and it worked for a couple of days without crashing. Today it colsed unexpectedly though (while  switching from the audio to the edting workspace). It got better but I can't say the problem is solved.

Thanks for your support.

G

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

Hi @gabriellab20871601,

There should be some updates from Apple soon that is sure to fix some of these issues. You are also welcome to roll back to an earlier version of macOS, if possible. Please let us know how it goes.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

Hi everyone,

Sorry for my bad english...:/
I have an other issue with Sonoma/Premiere, the app doesn't want to launch, the system tells me the app is broken or something like that, reinstalled couple of times and it keeps saying that.
I'm trying to install an older Premiere version but i can't install an other OS, just bought the new mbp with Sonoma installed....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

Hello !

In fact, it is compatible...., i just installed the previois version of Premiere and it works fine.

I'll update to the latest when it will be compatible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

Hi @defaultra1e8s9jvilm,

Please check to see if you have BlackMagic Design software installed, or similar. The application is damaged is a tell-tale sign of that. Engineers are working out this issue with our partners. I hope the issue is resolved shortly. Let us know if that might be the issue.

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

I had to install Ventura on an external HDD in order to run any version. There seems to be still no version of PP working on sonoma. after almost 6month ? how is that possible ? What am i missing ? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

LATEST

Sonoma 14.2.1 is working for me.  @Kevin-Monahan was able to take my crash report and debug it and figure my problem out. Have you sent in a crash reprt or anything?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Adobe released Premiere 24.0.3 but it doesn't seem to fix the Sonoma compatibilty issue. Can anyone else confirm?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Hello, I refresh this tab every day, but no updates regarding Premier or After Effects:

https://helpx.adobe.com/download-install/kb/macos-sonoma-compatibility-common-issues.html#

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Hi,

Sonoma really should be working OK. Sorry for the frustration. I'll update to check on the issue. 

 

There is one known issue and it is an Apple related one: https://helpx.adobe.com/x-productkb/multi/macos-sonoma-permission-issue.html. Let me know if that doc solves your problem.

 

Please keep in mind that any update to the OS also means you need to go to System Preferences and adjust the Privacy & Security settings. Furthermore, it helps to reset preferences and delete all media cache for the new version of Premiere Pro. If it is legacy projects giving you trouble, see if a brand new project exhibits the same issues for an easy sanity check.

 

I hope that info helps you with Premiere Pro 24.0 and macOS Sonoma.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Dear Kevin, thank you so much for the hints. I haven't yet updated to Sonoma. I really would like to, but I don't want to start a journey of trying to fix things afterwards so I'm cheking routinely until Adobe claims officially it works 🙂 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 16, 2023 Nov 16, 2023

Copy link to clipboard

Copied

My issue is that Premiere won't get past the loading screen. I thought it was a known issue. I've tried a clean install of Premiere, including manually deleting all caches and preference files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Hi @mekowalczyk,

Do you have any BMD plug-ins installed for BRAW or the like? Let us know.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

This has got to be against the law or something....I would just LOVE to be a multi-billion dollar movie studio and this happen..

I had Ventura Mac OS 13 and Premiere Pro 24.1 - no problems for a long time. I didn't install any plugins or anything - just create projects. All of a sudden - CRASH and it would never open again. Adobe's silly little troubleshooting popup tells me to update to the latest version - I HAVE! Reboot. nothing. uninstall - reboot - reinstall. Nothing. Still crashed. I finally did "Erase all content and settings" on my Mac - reinstalled. CRASH. installed 23.x version - of course it worked but GUESS WHAT? When you then open your project "this project was made in a newer version of Premiere Pro and cannot be opened" - REALLY?

 

I ended up erasing all content and setting - AGAIN, then upgraded to Sonoma. installed 23.6 - it opened. then upgraded to 24.1 - IT WORKED........for one afternoon and one morning. Now (11:42 am) it crashed - won't open SAME DAMN PROBLEM.

 

It hangs on the splash screen - and does nothing - you don't see it "doing" anything. It's not loading anything, plugins, nothing....just the splash screen and then a "Sorry, an error occurred..." pop up.

 

This. Is. Insanity.

 

It worked great all morning. No, I didn't install any plugins or anything, just worked on clips, exported to After Effects, back into Premiere Pro, stating editing and adding audio, sfx and then it just crashed and WILL NOT re-open.

 

Yeah, so I'll play the uninstall - reinstall - reboot game - AGAIN and waste my day.

 

This is so stupid.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

Hi @William227481831npx - Hey there, @dpitts,

I read your case notes. I wonder what's going on there as I have no similar issues running macOS 14.1.2 on my M1 MacBook Pro. Let's make sure you have the same config as I do.

 

  • Do not install any plug-ins which install into the app package itself. Current BlackMagic Design software is known to do such things. 
  • Check System Settings > Privacy & Security > Files and Folders and also for Full Disk Access. Ensure that permission is given for Adobe applications.
  • If these things have been checked, perform a permissions check for preferences in Adobe digital video and audio applications, as mentioned in this KB doc.
  • Press Shift at launch: clear media cache, reset app preferences, reset plugin loading cache, and disable third-party plugins (one time only).
  • Reply with a screenshot of your splash screen. It should show the module it is hanging on.

 

Let us know what happens. I hope the advice helps. Sorry for the frustration.

 

Thank You,

Kevin

 

Kevin Monahan | Sr. Community & Engagement Strategist – Pro Video and Audio | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

@Kevin-Monahan - here is what I just did:

  • Plugins:  I haven't installed any because I had to "Erase all Content & Settings" and then upgraded to Sonoma, so my computer is clear of plugins - I have not installed any.
  • Checked system settings....all is correct
  • Checked the KB doc (found that earlier) and permissions are Read/Write for my user
  • Pressed Shift at launch --- nothing. Of course I have already uninstalled, rebooted, reinstalled thinking it would help so there is nothing to reset and clear I guess....but the splash screen came up and then it just hung - no progress bar or anything.
  •  

Screenshot 2023-12-19 at 3.52.40 PM.png

 

Here is my Mac:  Mac Studio 2022, 128 GB, Apple M1 Ultra, 2 TB drive, three displays (39-inch 3440x1440 - 21.5 inch 1680x1050 - 21.5 inch 1680x1050), 48 cores, Sonoma 14.2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

Hi @dpitts,.

I handed off the crash report to devs. I hope to get a response for you soon. 

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines