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Visio
Participant
April 4, 2018
Answered

Markers missing after last update!

  • April 4, 2018
  • 16 replies
  • 11080 views

After updating Premiere CC to the latest (Version 12.1.0 | Build 186) all the markers on the timeline are missing.
Marking them in again, I switched between sequences and upon returning they had disappeared again. !

Any help appreciated.

    Correct answer Kevin-Monahan

    I am in 12.1.1 and it's mostly been working fine. I had been making markers on clips in the Source window on a project which I last worked on just 10 days ago. This morning I opened the project and ALL of my markers are gone on those clips. Markers made back in August are still there, just the ones made in October are gone. I don't want to upgrade to whatever new version there is since I have multiple projects I am working on and I don't want whatever new version to cause different bugs on other projects. Are they totally lost? Or is there any fix? Thanks.


    Juli,

    Please update Premiere Pro. This was fixed in 12.1.2, I believe.

    Thanks,
    Kevin

    16 replies

    Show previous replies
    G
    garyp53225310
    Participating Frequently
    May 21, 2018

    What a complete disaster.  Hours and hours and hours of markers are gone. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 12, 2018

      Hi Visio,

      It is not recommended to update a major project from one version to the next while it is in progress. Is it possible to remain on the version your Premiere Pro project was created on until it is complete? That would be ideal.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      AKChannel
      Participating Frequently
      May 21, 2018

      Kevin,

      I appreciate your response, but us editors are often working on multiple projects all the time, and Premiere automatically deletes older versions of itself. If life were as simple as one project at a time, most of us would have little to complain about.

      As a practical example:

      I just pulled up a project that I started in November (still live) and entered into the interview segment to find the markers were deleted. This has all the notes from each of the 1hr + long interviews, so kind of a big deal.

      Fortunately I can look back into the autosaved aspects to try and resolve it, but it's a significant time hassle for my part. It would be comparable to simply deleting all the audio keyframes between one update and the next. It's not really necessary and creates a hassle.

      I hope that gives some insight as to the challenges facing this. Appreciate the hard work you guys do.

        A
        AKChannel
        Participating Frequently
        May 22, 2018

        Does this thread refer only to the "disappearing sequence markers" or clip markers also?

        If sequence markers, the conclusion some users have reached is that this is due to opening a sequence in the source monitor, and that the problem does not occur if you open the sequence in the source monitor before adding sequence markers. (That workaround has not been fully tested, but appears to work for some.)

        If your issue is the sequence markers, does the "open in source monitor first" avoid subsequent sequence markers being deleted?

        I agree it is a bug, but a) just trying to understand this workaround and b) wanting to determine if some of you are referring to clip markers.


        Hey Stan,

        The issue for me was just re-opening my project into Premiere. After the update, all the timeline markers were gone.

        J
        joshs37555252
        Participant
        April 26, 2018

        I can confirm this is still happening in Version 12.1.1 (Build 10).

        This bug has managed to undo a lot of prep work I've done and has me scrambling through Auto-Saves to get it back. It is absolutely destructive.

        I'm using moviejulie's workaround in the meantime ( didn't know about copy+paste markers until today) but this is just painful and it confirms every fear I have when I'm forced to update Premiere to its latest and greatest version.

        Please, please fix this!

          PBMarc
          PBMarc
          Known Participant
          April 26, 2018

          Ugh! I was hoping 12.1.1 would fix this... Sticking with 12.0.  This is a devastating issue as most of us use markers to keep control of what gets used or not and where... I manually save every project in an A / B routine every 5 or ten minutes.  For Example:

          File_Name_Project_Name_Whatever CC2018A then after a bit save as ...CC2018B then after a bit CC2018A.

          V
          VisioAuthor
          Participant
          April 26, 2018

          A real shame that Adobe hasn't fixed this yet, It's been a real headache.

          moviejulie
           That's an interesting workaround I was unaware you could copy markers between sequences. 
          I will have to look into that.

          moviejulie
          moviejulie
          Participant
          April 21, 2018

          Here's another workaround that seemed to work.

          One caveat - I don't know if this works if you close and re-open the project again.

          We ended up just rolling back to the previous version so I didn't test all the different possibilities.

          The markers seem to be erased from the sequence only the first time it gets opened in the source monitor.

          After it's been opened once in the source monitor, the markers seem to stick.

          12.1 has a new feature added where you can copy/paste sequence markers.

          Workaround -

          If you have a sequence with existing markers, duplicate the sequence.

          Open the sequence in the source monitor, erasing all the markers.

          Copy/paste the markers from the duplicate sequence back onto the original sequence that just had all it's markers erased.

          If you're adding new markers to a new sequence, just make sure to open that sequence in the source monitor one time, before you start adding in markers.

            ubik77
            ubik77
            Participant
            April 18, 2018

            Hey, I might have found to work around this. I did 2 things; not sure which one helped but things seem to be working better now.

            1) I moved my preference folder. You can delete or move the folder from Documents --> Adobe --> Premiere Pro --> 12.0 if you're on a Mac. I moved it to my desktop but you can also delete it.

            2) Instead of building my markers on my sequence timeline and then dragging my sequence to my source monitor, I started creating my markers ON my source monitor. So I drag my sequence to my source monitor first and THEN create the markers. This way when I open my sequence again on my timeline, the markers stick. And the next time I drag my sequence onto my source monitor, the markers are still there...

            Adobe still needs to fix the issue but in the meantime, hope this helps...

              ubik77
              ubik77
              Participant
              April 12, 2018

              I have the same issue. I spent hours creating markers for my project, and now my markers are gone. When I drag my sequence to my source monitor, the markers disappeared. And then I opened my sequence on the timeline to make sure it wasn't a source monitor issue and my markers were gone from there too. No titles, no descriptions, nothing. This is extremely frustrating as I do sequence editing based off of my markers. Can Adobe please fix this bug asap?

              PBMarc
              PBMarc
              Known Participant
              April 17, 2018

              SAME PROBLEM! WOW it is a major issue as most editing is done with markers to keep track of in and outs and notes and etc etc...

              I "save as" A and B every 10 min or so so I was able to get back my markers but lost some editing. I removed latest version and went back 1 BUT had to convert it back... come on Adobe... 12.1 to 12.0 should not be an issue!!!

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