Participant

Answered

Markers missing after last update!

Forum|Forum|7 years ago
April 4, 2018
16 replies
11066 views

After updating Premiere CC to the latest (Version 12.1.0 | Build 186) all the markers on the timeline are missing.
Marking them in again, I switched between sequences and upon returning they had disappeared again. !

Any help appreciated.

Correct answer Kevin-Monahan

I am in 12.1.1 and it's mostly been working fine. I had been making markers on clips in the Source window on a project which I last worked on just 10 days ago. This morning I opened the project and ALL of my markers are gone on those clips. Markers made back in August are still there, just the ones made in October are gone. I don't want to upgrade to whatever new version there is since I have multiple projects I am working on and I don't want whatever new version to cause different bugs on other projects. Are they totally lost? Or is there any fix? Thanks.

Juli,

Please update Premiere Pro. This was fixed in 12.1.2, I believe.

Thanks,
Kevin

S

Scarlet Perez

Participant

I see this post is from 2018, but I have just encountered this problem in 2025! Any fixes or suggestions for this bug?!!! Please help ASAP!

S

Sumeet Kumar Choubey

Community Manager

Hi Scarlet Perez,

Sorry to hear about this. Could you please confirm the exact version of Premiere Pro that you are using & the version in which the project was created? Is this happening with any specific project or all of them?

Thanks,

Sumeet

C

calebb1677722

Known Participant

Just ran into this bug in version 13.1.5, (Build 47).

I was taking a 1 hour long interview clip, subclipping, and putting markers on the subclips. The markers are gone in the sequence, gone from the clip and subclips, gone in the markers panel, and nonexistent in all the auto-saves. I'm not sure what exactly triggered it.

In a different sequence I was putting markers on clips of b-roll, and all of those survived just fine. They appear in the auto-saves as well. Not sure why...

iMac (Retina 5K, 27-inch, 2017)

3.8 GHz Intel Core i5

32 GB 2400 MHz DDR4

Radeon Pro 580 8192 MB

C

calebb1677722

Known Participant

I'm noticing now, as I continue to edit, that when I make new markers in the marker panel, it doesn't record their in/out points. They all show as having the same in/out point in the marker panel. However, when I double-click on a marker and open it's information window, it correctly displays the marker's location and duration.

I'm guessing this is related...?

L

lsheridan

Participant

Apparantly this bug still exists in version 14.0.4 (Build 18)

Placed two dozen markers in with comments. Came back to machine this morning and they're all gone. Clips I had dropped in the timeline had markers at very start of launching the projct, but quickly disappeared in the timeline and the preview window.

Thanks

J

jon6569

Inspiring

Hi Kevin, I don't think it's been solved as I'm on the latest version and today I lost all the markers for a long clip. They're also lost on all of the Auto-Saves going back a week. Very odd.

It's happened to me on previous versions maybe three or four times in the past -- I've been editing on Premiere nearly every day for the past five years, so it's an extremely rare bug (at least in my case). Thus it's hard to duplicate or identify the possible triggers.

Premiere Pro 13.0.2

Windows 10 Version 1803

Intel i7-6900K 3.20GHz

128GB RAM

NVIDIA GeForce GTX1080

J

juli vizza

Participating Frequently

Well, none of the markers came back, but I haven't had any news ones disappear since. :/

J

jerusalemu82916156

Participant

I'm working in version 12.1.2 and as I was editing markers on source clips that I had spent a couple hours placing suddenly disappeared.

Never had this issue before. Strange and super unproductive..

C

chrisb94858317

Participating Frequently

I have had sequence markers disappear regularly just when moving my timeline into another panel to begin pancake editing. So irritating because I mark up all my footage, and interviews with the various topics covered and then use that as reference to select takes.

It happened just now and meant I was having to re-watch a lot of footage to find the clips I need. SO frustrating and time wasting.

Has anyone else experienced this and did the upgrade fix it?

I'm on PP CC 12.1.0, build 186

Thanks all.

Stan Jones

Community Expert

Yes, this is fixed in PR 2018.1.2.

See my post above that describes the workaround to avoid losing markers and to recover markers where possible.

Re: Markers missing after last update!

Note that "moving my timeline into another panel" is what is described in the workaround as "opening a sequence in the source monitor."

J

juli vizza

Participating Frequently

I am in 12.1.1 and it's mostly been working fine. I had been making markers on clips in the Source window on a project which I last worked on just 10 days ago. This morning I opened the project and ALL of my markers are gone on those clips. Markers made back in August are still there, just the ones made in October are gone. I don't want to upgrade to whatever new version there is since I have multiple projects I am working on and I don't want whatever new version to cause different bugs on other projects. Are they totally lost? Or is there any fix? Thanks.

PBMarc

Known Participant

Hi All

Does the NEW 12.1.2 solve the marker issues?

Thanks!

L

lwfilms

Participant

Hey PBMarc, I'm going to try it with a new project today and I'll update this thread after a few hours of working.

PBMarc

Known Participant

Awesome! THANKS!

L

lwfilms

Participant

I had success with a work around throughout the duration of a project and wanted to share. Instead of adding markers to a timeline sequence, I simply added a long dummy audio clip that stretched the duration of my project and added my markers to the audio clip. They seemed to work the same with changing colors and adding notes. They did not disappear like timeline markers did. I'll try it again on another project and update if it does not work for some reason, but this is my work around right now. Thanks, and good luck. (By the way, Adobe's response to this is laughable. Grow a pair of balls, Adobe, and own a huge mistake that inhibits the cost-intensive workflow of your patrons. MAN UP!)

Stan Jones

Community Expert

Thanks for reporting the workaround.

I'm not sure what you mean about Adobe. They acknowledged a bug, and that a fix will be in the next update.

Yes, a very frustrating bug.

L

lwfilms

Participant

Awesome, glad to hear it. In the first few months of the issue they would never admit to me that there was a bug, always blamed it on my hardware or setup in support chats and phone calls.

KeithHopkin

Inspiring

I just upgraded from 12.0.1 > 12.1.1 and my markers disappeared in the project I was working on. Nice job Adobe!

E

EugeneLew

Adobe Employee

We believe that we have a fix for the missing markers bug that will be in the next update.

Stan Jones

Community Expert

Tester543:

Thanks for this update. I realized again today, however, that there was also a "disappearing [clip] marker" issue. Does the fix refer to both problems, or only the "sequence markers disappear when opened in source monitor" problem discussed in this current thread?

A thread regarding clip markers is here:

CC2018: Markers Disappeared...

E

EugeneLew

Adobe Employee

Can you provide some details for the disappearing clip marker scenario. I was able to verify that the sequence markers were fixed (having been able to reproduce bug using 12.1.1) so I want to be sure the clip marker case can be reproduced with with 12.1.1 and verified fixed in our dot release.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded