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TheCubeHamster
TheCubeHamster
Participant
August 10, 2020
Question

Mavic Air 2 h.265 Footage Not Importing

  • August 10, 2020
  • 2 replies
  • 608 views

Hey everyone,

 

I recently just got my Mavic Air 2 in the mail and I went out to grab some footage. At 4K 60fps, I can only encode the videos in h.265 (presumably due to the high bitrate).

 

For some odd reason, Premiere (14.3.1) isn't liking my files and it won't let me import them (error: "unsupported format or damaged file"). Is anyone else having the same issue? If so, how can I solve it?

This topic has been closed for replies.

2 replies

M
mayjain7130546
Participating Frequently
April 4, 2022

Hi @TheCubeHamster @thijswolzak2  ,

 

Sorry for this problem. We have fixed this in the latest beta builds which means you should be able to import these media files in Premiere Pro without converting them in any other formats. This is also on track to be available in normal builds. We will update you soon.

Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please let us know how it goes in the beta build.

Thanks,
Mayjain

T
thijswolzak2
Known Participant
August 20, 2020

Hi,

I've been having trouble to import Mavic Air 2 footage into PS as well, allthough I get another error message. I found out that it only h.265 shots that have this problem. My Premiere Elements v.12 doesn.t import them either. But they open in VLC or Microsoft Movie&TV. So I guess it is not a hardware problem.

Did you solve it already?

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