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kejtzor
Participant
March 3, 2019
Question

media browser doesn't see folders

  • March 3, 2019
  • 6 replies
  • 9617 views

Hi,

I have the newest version of Premiere Pro, using Windows 10 Pro. I have just started using it, so I don't know much about the programme, but here's the question: Media Browser doesn't show folders, actually it doesn't find any folders located on my desktop. The funnel icon - checked, it is following all the files. The eye icon - set on "file directory". what might be the problem?

    6 replies

    P
    Paulo_Conceição
    Participating Frequently
    January 16, 2025

    I have the same problem once I did a copy using TeraCopy, the only solution that I got was to disable the "Use medi browser to locate files"

     

     

    AtaurRaziq1
    AtaurRaziq1
    Known Participant
    August 16, 2023

    I ran into this issue when I copied a cloud drive folder to my desktop, Premier couldn't see the folder and yet its Search function told me it had found the file, but couldn't hit OK. 

    Solution was to make a new folder next to it and move all the contents over. Hope this helps someone.

      christopherc88806812
      christopherc88806812
      Participating Frequently
      October 30, 2023

      thank you Ataur Raziq!  That was the problem, it instantly fixed the issue!

      D
      DarrynRogers
      Inspiring
      August 13, 2021

      Hi

      I've just experience a very similar problem. Seems like the Media Browser in both Premiere and Media Encoder doesn't like to display certain types of folders. The folders that I am having trouble with are folders that have been copied to my local drive from a Google Drive folder. These show up with a custom icon in Windows File Explorer. They don't show up at all in the Media Browser in Premiere or Media Encoder.

       

      A fix that I have found is to set the custom icon back to a default icon in File Explorer.

      Right click on the folder

      Choose "Properties"

      Click on the "Customise" tab

      Click on "Change Icon"

      Click on "Restore Defaults"

      Click on "OK"

       

      The folder should now show up in the Media Browser. You may need to hit "Refresh" in the Media Browser palette menu.

       

       

        D
        default9r2db6juh7r0
        Participant
        October 6, 2021

        I have this issue with my students who are moving media from SD cards.  To see the folders that contain media either DCIM or Private based on camera brand.  You have to go into the Directroy Viewer in the Media Browser tab and check off the File Directory button then the folders containing the media show up for ingest.  I wish I could change this some how as a default option.

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          October 6, 2021

          Hi there,

          Apologies. Sorry about this. I can't disable "File Directory" but I am on macOS today. What kind of cameras are generating these files? 

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          sebastianr57380243
          sebastianr57380243
          Participant
          April 10, 2019

          I ran into this same problem. The fix I found was to create a shortcut for the drive it is not recognizing and putting it into any of the folders it does recognize.

            NameTheJames
            NameTheJames
            Known Participant
            November 19, 2024

            Thanks for this. What a strange problem.

            Averdahl
            Community Expert
            AverdahlCommunity Expert
            Community Expert
            March 11, 2019

            It seems that the "File types displayed" or "Directory viewers" have been altered.

            Click on the eye and set it to File Directory".

            Ann Bens
            Community Expert
            Ann BensCommunity Expert
            Community Expert
            March 11, 2019

            Best is not to put assets or Pr folders on the desktop.

            jasontcox
            jasontcox
            Inspiring
            March 3, 2019

            Could you by any chance take a snapshot of your Media Browser (maybe the entire Premiere interface) and a second snapshot of your desktop? Might help narrow down the problem!

            K
            kejtzorAuthor
            Participant
            March 10, 2019

            here are the screenshots, desktop is the one highlited, called "Pulpit". it doesn't see anything there and I haven't detected the problem in other location. interestingly, it does see the folders from destkop in OneDrive folder...

            K
            kejtzorAuthor
            Participant
            March 11, 2019

            Are there any media files or folders in the folder labeled Pulpit? Can you take a screenshot of that folder's contents in Windows Explorer?


            yes, all the folders have some media files. that's the screenshot for the one called "materiały"

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