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media browser doesn't see folders

New Here ,
Mar 03, 2019 Mar 03, 2019

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Hi,

I have the newest version of Premiere Pro, using Windows 10 Pro. I have just started using it, so I don't know much about the programme, but here's the question: Media Browser doesn't show folders, actually it doesn't find any folders located on my desktop. The funnel icon - checked, it is following all the files. The eye icon - set on "file directory". what might be the problem?

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Advocate ,
Mar 03, 2019 Mar 03, 2019

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Could you by any chance take a snapshot of your Media Browser (maybe the entire Premiere interface) and a second snapshot of your desktop? Might help narrow down the problem!

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Adobe Community Professional ,
Mar 04, 2019 Mar 04, 2019

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Agreed, a screenshot would be very useful.

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New Here ,
Mar 10, 2019 Mar 10, 2019

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desktop.jpgadobe.jpg

here are the screenshots, desktop is the one highlited, called "Pulpit". it doesn't see anything there and I haven't detected the problem in other location. interestingly, it does see the folders from destkop in OneDrive folder...

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Adobe Community Professional ,
Mar 11, 2019 Mar 11, 2019

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Are there any media files or folders in the folder labeled Pulpit? Can you take a screenshot of that folder's contents in Windows Explorer?

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New Here ,
Mar 11, 2019 Mar 11, 2019

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content.jpg

yes, all the folders have some media files. that's the screenshot for the one called "materiały"

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Adobe Community Professional ,
Mar 11, 2019 Mar 11, 2019

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And if you browse to that folder in the Media Browser it's empty? Can you show a screenshot of that?

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New Here ,
Mar 11, 2019 Mar 11, 2019

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No, it happens even before that, it doesn't see any folders in desktop. it shows on the screenshot with premiere, I click on the folder "Pulpit" (highlited one - it's the name for desktop) and try to browse it, but it looks like it's empty.

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Adobe Community Professional ,
Mar 11, 2019 Mar 11, 2019

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If you navigate using this dropdown, do the folders populate? Is it ONLY the desktop that shows nothing?

Image 3.jpg

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Adobe Community Professional ,
Mar 11, 2019 Mar 11, 2019

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It seems that the "File types displayed" or "Directory viewers" have been altered.

Click on the eye and set it to File Directory".

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Adobe Community Professional ,
Mar 11, 2019 Mar 11, 2019

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Best is not to put assets or Pr folders on the desktop.

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New Here ,
Apr 10, 2019 Apr 10, 2019

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I ran into this same problem. The fix I found was to create a shortcut for the drive it is not recognizing and putting it into any of the folders it does recognize.

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Hi

I've just experience a very similar problem. Seems like the Media Browser in both Premiere and Media Encoder doesn't like to display certain types of folders. The folders that I am having trouble with are folders that have been copied to my local drive from a Google Drive folder. These show up with a custom icon in Windows File Explorer. They don't show up at all in the Media Browser in Premiere or Media Encoder.

 

A fix that I have found is to set the custom icon back to a default icon in File Explorer.

Right click on the folder

Choose "Properties"

Click on the "Customise" tab

Click on "Change Icon"

Click on "Restore Defaults"

Click on "OK"

 

The folder should now show up in the Media Browser. You may need to hit "Refresh" in the Media Browser palette menu.

 

 

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